Anna Gordon Email & Phone Number

Los Angeles, CA, US

Atlanta, Georgia, United States

Building a new function to support strategic planning for the Business Systems product responsible for delivering product roadmaps and features while, driving alignment across the functional Business Systems teams.

Atlanta, Georgia, United States

• DevOps leader for the consumer business focused on implementation of the next generation cloud native business systems platform (BSSe) enabling the launch of AT&T’s fixed wireless product. In this role my broad cross.
• Acting BSSe delivery lead for 10 months while preparing for AIA Customer Introduction and platform launch
• Established quality and vendor governance capability for the BSSe platform – driving greater than 50% reduction defect resolution time and regression defect escapes
• Tooling SME driving automation and adoption of best practices for development and deployment

El Segundo, California, United States

• Thought leader responsible for delivering cross-functional initiatives to improve quality and speed to market for AT&T. Leveraged unique blend of methodology, tool and cross-functional knowledge to define and deliver.
• Partnered with business leaders in offer space to deliver 23% improvement in DRE
• Implemented a holistic test approach with key unified partners to ensure coverage and dependency visibility
• Delivered continuous improvement through collaborative vendor partnership and management including implementation of one design, release certification scrum, leadership quality reviews, and release retrospectives that.
• Led effort to define and implement traceability from feature to defects across tool suite

El Segundo, California, United States

• Facilitated the integration of DIRECTV testing organization into the Enterprise Quality Engineering team through process, tool, and vendor consolidation.
• Led successful vendor transition, including implementation of an operations model that was critical to success
• Collaborated with project management and release planning to shift work intake stabilization earlier in the lifecycle to support the new T&M model
• Led tool migrations from legacy Directv platform and AT&T Application Lifecycle Management to IBM Rational solution
• Implemented joint root cause analysis process increasing visibility and accountability for production defect escapes

El Segundo, CA

• Managed shared service team of three analysts supporting DIRECTV’s software quality organization of over 300 people. Provided operations analytics, metric oversight, process governance, and department communications.
• Supported key strategic initiatives by designing implementation strategies and providing project oversight.
• Established a cross-functional quality framework that enabled quality measurement for every phase of the delivery lifecycle
• Implemented an executive dashboard including staffing, budget and delivery KPIs

El Segundo, CA

• Responsible for 12 project managers delivering planning, coordination and budget oversight for over 100 projects and 11 software releases annually. Managed weekly executive briefings and release certification.
• Defined team charter and implemented standard operating practices, improving partner satisfaction survey results by 40%
• Acting Director leading Planning & Strategy department leading test planning, strategy and project delivery

Costa Mesa, CA

• Led quality assurance for $500M custom software development project. Responsible for testing, production support, staff development, performance management, and executive project reporting. Facilitated change control.
• Implemented best-in-class quality processes that improved key quality metrics by 60% over 15 months
• Groomed three analysts for promotion to consultant and one consultant for promotion to senior consultant

Carson, CA

Florham Park, NJ