Artem Petrov Email & Phone Number

Russia

Cyprus

Luxembourg, Luxembourg

Joompay is a European B2C startup online bank, mobile app.- Implemented multiple self-service features, including access recovery and account deletion, reducing support unit workload and user support costs as a result.- Managed the Direct Debit flow for the Buy Now Pay Later (BNPL) product, selecting a service provider and overseeing legal and development processes.- Led the Open Banking flow for IBAN verification through users' bank applications, choosing a service provider and supervising legal and development processes.

Zigmund.online is B2C online psychotherapy startup in CIS- Launched a price increase for the main product, resulting in a 9 p.p. increase in ARPPU without decreasing conversion to purchase.- Increased gift card sales' share in GMV from 5% to 10% alongside the price increase.- Implemented a flexible payment system for psychologists, improving retention and client LTV. The average psychologist income increased by 6 p.p.- Designed and prepared a referral program for launch, reducing client acquisition costs by 6 times and opening new opportunities for marketing campaigns.

Skyeng is leading online English school in Eastern Europe, web, B2C.- Improved successful first lesson rate by 8 percentage point (p.p.) and increased other key student behavior metrics between first and second payments by 3-5 p.p., resulting in a notable increase in second payment share.- Helping to launch a subscription payment model, increasing revenue per user by a notable percentage.- Launching a new version of the student's web interface with support for the functions required by several business units.

Managing student personal account unit, including quarterly and sprint planning, scrum artefacts and meetings. Also consolidating business requirements from multiple verticals into one product in annual and quarterly plannings based on business requests and team capacity. Consistently maintaining team capacity filling and KPI above 80%.Most impactful projects:- Successfully managed a local time zone support project involving five teams, completing segmental migration with constantly controlling key metrics.- Launch a student feedback service with ML moderation, resulting in 13,000+ positive reviews and 10,000+ satisfied teachers.

Arkhangel’Sk, Russia

Full responsibility for the work, performance and reputation of the studio.In a team of 14 coworkers with 2 founders, I was performed production planning, process optimization, training colleagues, and also represented the studio at meetings with customers.I also led major projects of the company:1. Creation of a new site for the Sklifosovsky Research medical Institute2. Creation of a website for an international scientific forum with a very flexible and fully custom authorization and accreditation system.3. Information ecosystem of an investment fund, consisting of several projects with a common authorization, exchanging data with each other.I also took care of all the problematic moments in the work of the agency. I helped teach the existing project manager, hired and teached a second one from scratch - the guys now continue their professional activities and develop, which I am very happy about.

1. IT project manager:Work on the Scaled Agile Framework:— Launching IT projects on the publisher's website using scrum (product owner paired with a designer).— Assistance in the transition of the structure of the publishing house to Agile.Training from AgileLab. 2. Manager of trigger mailings:— Work with an external contractor (Mindbox).- Newsletter analytics.— Attempts to launch new triggers.— Segmentation of subscriber bases by marketing orders.

Arkhangel’Sk, Russia

Managed multiple projects for launching and supporting large e-commerce stores. Highlights include:- "Ralf Ringer" online store: Developed store structure, managed technical specifications, and prototypes. Oversaw design and layout, addressing bugs and implementing SEO recommendations within two sprints. Integrated payment and delivery systems, successfully transitioning from the old to the new version.- "Incanto" online store: Coordinated layout and backend, assisted with 1C-Bitrix import, and integrated payment and delivery systems. Conducted training for client content managers.- "Splat" company projects: Supported website, transitioned to new payment and delivery systems, and created a Spanish-language version with modified price lists.In addition to these major projects, I handled numerous smaller tasks for several other projects, profitably using my ability to efficiently manage multiple initiatives simultaneously.