Aaron Ramsey Email & Phone Number

Birmingham, Al, Us

Birmingham, Alabama Area

Birmingham, Alabama Area

· Administrator of SCCM 2012 · Responsible for packaging and pushing out software · Responsible for pushing out Windows updates · Responsible for managing task sequence for imaging computers· Administrator of ShoreTel system · Responsible for setting up and configuring voicemail servers · Responsible for assigning and setting up users on the phone system· Major projects · Lead on relocation of Ft. Lauderdale office datacenter equipment and setup of all end user equipment · Lead on procurement and setup of equipment in our Nashville office for acquisition of large group of attorneys and staff · Instrumental in firm wide phone system change from Nortel to ShoreTel · Lead on major ShoreTel software upgrade from 12.0 to 14.2 · Managed implementation of Windows 7 and Microsoft Office 2010 for entire firm · Assisted on implementation of configuration changes to Cisco Routers for MPLS circuit upgrades· Tier 3 Support · Supervisor for two PC Support Technicians · Responsible for ensuring my team has the proper guidance and support to resolve escalated issues· Video Conference Supervisor · Responsible for overseeing the proper setup and execution of daily video conferences· Travel - successfully completed many assignments that required travel and overnight stays

• Receive many calls to home office to compliment service• Take initiative to assist fellow employees when needed• Keep work area neat and clean

Contracted out to help with new computer roll out. Installed software specific to the firm and put policies in place for each user on the network. Backed up and restored users information from the old image to the new image.

• Motivate fellow co-workers to maintain pace• Strategized to more efficiently load trucks• Resolve route overloads

• Assign duties to team members• Handle all guest relations on my shift• Train and certify new employees