Aaren Smith Email & Phone Number

• Lead and manage and have oversight of all Practitioners working on the platform.
• Managing service users flow while on shift to ensure effective and efficient service delivery.
• Direct and allocate the activity of the practitioners to ensure all service delivery priorities are met.
• Adjust practitioners duties during the shift to relevant tasks depending on service demand - for example drop in chats, risk assessments, message support, goals/buddying or journals.
• Management of the waiting list, having oversight of caseloads, prioritising service users and allocating effectively.
• Effective communication to all practitioners on the shift of their individual responsibilities and the shift priorities.

• Facilitated operations ensuring effective day to day management of the service.
• Managed a team to deliver to the highest standards in line with their own and company objectives using appropriate worker reports, information, and data.
• Responsible for the delivery against operational KPI’s.
• Referred practitioners to clinical support and supervision where performance is related to clinical concerns.
• Supported the implementation of organisational process, change and improvements.
• Assisted in the delivery of the online service daily by dealing quickly and efficiently with any issues that arise.

• Provide early intervention support to children and young people around mental health issues, offering counselling, emotional support, advice and facilitating peer support.
• Provide text-based online counselling, support and advice to children and young people facing challenges, including suicidal feelings and engaging in risk taking behaviours.
• Assess the risks and needs of each person I speak to – signposting, referring and managing my own caseloads.
• Provide short and mid term therapy to help with physical, emotional and mental health issues and distress.
• Provide longer term digital psychotherapy for those with complex mental health difficulties.
• Liaise with agencies and individuals who may be in contact with the young person (CAMHs, schools, social services, health authorities, parents/carers etc.).

Nottingham, United Kingdom

• Provided therapy for 12 to 24 weeks to clients who experience mental health problems, depression and anxiety, and/or self-harm or are at risk of self-harm and suicide.
• Responsible for fully assessing individual needs, implementing/agreeing care plans or equivalent and developing a safety plan.
• Engaged in activities that promote Psychological wellbeing (including maintain/promote physical and mental health); Social Functioning (including social activity, employment and education); Resilience (looking at.
• Worked collaboratively and assertively with the communities and environments where the individual is already in contact to provide information, containment and enhance a collaborative recovery approach for the person.
• Supported the clinical and service managers to uphold the short term, medium term and long term organisational and clinical objectives.

Derby, United Kingdom

• Provided therapeutic support to the young people.
• Assisted the manager of the homes and the staff team in developing a better understanding of how to support young people with complex needs and to inform decision-making around their care and therapeutic well-being.
• Provided regular visits to the Homes, at least once a week, in order to ensure that the young people have access to the best support we offer.
• Worked as part of a multidisciplinary team alongside managers of the homes, residential support workers, social workers, independent review officers, educational providers, and child and adolescent mental health services
• Reviewed referral forms to identify any support or therapeutic input that may be required to support the needs of a new young person placed within Blue Mountain Homes Ltd.
• Participated in meetings, such as LAC appointments and strategy meetings to evaluate and discuss young people’s situations, behaviours, progress and identify areas of need.