Aaren Smith Email & Phone Number

•Lead and manage and have oversight of all Practitioners working on the platform.•Managing service users flow while on shift to ensure effective and efficient service delivery.•Direct and allocate the activity of the practitioners to ensure all service delivery priorities are met.•Adjust practitioners duties during the shift to relevant tasks depending on service demand - for example drop in chats, risk assessments, message support, goals/buddying or journals.•Management of the waiting list, having oversight of caseloads, prioritising service users and allocating effectively.•Effective communication to all practitioners on the shift of their individual responsibilities and the shift priorities.•Support practitioners with working with external services and sending welfare messages to service users where appropriate.•Provide safeguarding advice, guidance and manage the triage to ensure risks are appropriately managed in a timely manner.•Ensuring all available staff are deployed appropriately prior to shift commencement, depending on daily service demand.•Work closely with the Service Support Team to be aware of levels of daily staffing levels and adjust rota duties accordingly.•To monitor and act, where necessary, in relation to shift challenges, which will include staffing shortfalls and fluctuations in service demand. •Monitor and evaluate the quality control and effectiveness of online services provided by the teams to ensure adherence to company protocols, evidence-based practices, and ethical guidelines.•Support the wider SD Management team to identify areas for improvement and make recommendations for service enhancements.

•Facilitated operations ensuring effective day to day management of the service.•Managed a team to deliver to the highest standards in line with their own and company objectives using appropriate worker reports, information, and data.•Responsible for the delivery against operational KPI’s.•Referred practitioners to clinical support and supervision where performance is related to clinical concerns.•Supported the implementation of organisational process, change and improvements.•Assisted in the delivery of the online service daily by dealing quickly and efficiently with any issues that arise.•Participated in the continuous development of an accessible and appropriate online service by contributing to and rolling out new projects and ideas - taking account of the changing needs of both young people and the changing IT environment.•Part of a team responding to safeguarding issues and ensure compliance with legal requirements and internal/external policies, working with the Online Manager and Clinical team to regularly review Kooth’s Safeguarding policy and procedures.•Ensured process and systems have been followed for assessment of young people referred to the Kooth service, enabling the delivery team to determine suitability and clinical appropriateness for structured counselling.•Supported the identification and filtering of clinical and safeguarding concerns as presented within the online environment in liaison with the clinical team.•Supported the team who are working online with young people experiencing complex mental health difficulties in particular risk-taking behaviours.

• Provide early intervention support to children and young people around mental health issues, offering counselling, emotional support, advice and facilitating peer support.• Provide text-based online counselling, support and advice to children and young people facing challenges, including suicidal feelings and engaging in risk taking behaviours.• Assess the risks and needs of each person I speak to – signposting, referring and managing my own caseloads.• Provide short and mid term therapy to help with physical, emotional and mental health issues and distress.• Provide longer term digital psychotherapy for those with complex mental health difficulties.• Liaise with agencies and individuals who may be in contact with the young person (CAMHs, schools, social services, health authorities, parents/carers etc.).

Nottingham, United Kingdom

• Provided therapy for 12 to 24 weeks to clients who experience mental health problems, depression and anxiety, and/or self-harm or are at risk of self-harm and suicide.• Responsible for fully assessing individual needs, implementing/agreeing care plans or equivalent and developing a safety plan.• Engaged in activities that promote Psychological wellbeing (including maintain/promote physical and mental health); Social Functioning (including social activity, employment and education); Resilience (looking at helping an individual cope and resolve some of their difficulties); Help-Seeking (Ensuring individuals are able to access support from a variety of sources and ultimately reduces risk to that individual including self-harm and suicide).• Worked collaboratively and assertively with the communities and environments where the individual is already in contact to provide information, containment and enhance a collaborative recovery approach for the person experiencing distress and self-harm.• Supported the clinical and service managers to uphold the short term, medium term and long term organisational and clinical objectives.

Derby, United Kingdom

• Provided therapeutic support to the young people.• Assisted the manager of the homes and the staff team in developing a better understanding of how to support young people with complex needs and to inform decision-making around their care and therapeutic well-being.• Provided regular visits to the Homes, at least once a week, in order to ensure that the young people have access to the best support we offer. • Worked as part of a multidisciplinary team alongside managers of the homes, residential support workers, social workers, independent review officers, educational providers, and child and adolescent mental health services• Reviewed referral forms to identify any support or therapeutic input that may be required to support the needs of a new young person placed within Blue Mountain Homes Ltd.• Participated in meetings, such as LAC appointments and strategy meetings to evaluate and discuss young people’s situations, behaviours, progress and identify areas of need.