Aaron Alger Email and Phone Number

Manager in Charge responsible for guest relations for 350+ Homes and Villas* Management, payroll and scheduling for department staff of 20+ employees* Handling of billing disputes, guest requests/problems* Implementation of AAA 4 Diamond training regimen, which includes an in-depth basetraining, coupled with a weekly training calendar.* Management of high priority guests to a 4 Diamond Standard for both the boutique hotelon property, as well as the 340 homes and villas.

in-Charge (all weekends/holidays)Department Head responsible for all operations of the Front OfficeCreation and implementation of detailed front office training programManagement, payroll and scheduling for department staff of +30 employeesManaged yearly operating budget of + $40,000Handling of billing disputes, guest requests/problemsAnnual Forecasting and Budgeting

Responsible for upkeep of rooms and common areas of 230 room propertyTraining of all new employeesScheduling and management for avg. 40 employeesOrdering of all cleaning supplies and room amenities

Liaison between Guests and the CitySet up transportation, book reservations for tours, golf outings, etc.Handle special Guest requests & special pre-bookings for high profile Guests

Handled check-in/out for high volume destination/conference hotelBooked room reservationsCash handling, guest complaints and requests, etc.

Responsible for all equipment and uniforms for Div. 1A Basketball programPlanned meals and hotel accommodations for all away gamesCreated itinerary and managed time for all practiced