Aaron Baker Email & Phone Number

Birmingham, Al, Us

Atlanta, Georgia, United States

I run a 9 person team of Market IT Managers that cover 31 hotels in Georgia, Alabama, and Tennessee. 16 Full Service Managed and Franchise Hotels and 15 MSB managed hotels. Taking care of day to day break fix, project planning and execution, capex planning. I specifically visit the different hotels meeting with exec teams, helping my team with projects, filling in for PTO, etc.

Greensboro, Georgia, United States

Director of Hotel Technology were I oversee all aspects of Technology. I support the Ritz Carlton Reynolds Lake Oconee. A 34 acre waterfront Golf Resort with 257 Guest rooms, 6 Cottages, a 3 story Lake House, multiple Restaurants, and multiple indoor and outdoor meeting venues. I support over 400 associates to ensure their day to day operations run smooth with minimal to no issues. I started out by tasking forcing here July 2020 before becoming a full time employee there. During that time to current not even a full year yet I have completely turned around IT perception of the property and allowed the users to trust that IT can get the job done. In just under a year I have completed multiple projects to bring the property back to the newest standards in the IT realm. This includes. Chip and Pin Credit Card Conversion to Freedom Pay, Opera 5.6 upgrade, Complete Micros Upgrade, I setup outdoor WiFi throughout the property and will be completing a complete guest internet upgrade soon. Assisted in the setup of the newest addition to the property, The Family Pool Ritz Kids Clubhouse, and Splash Shack concession stand. Including setting up Micros, Phones, WiFi, Cameras throughout that space. I work everyday to constantly improve systems that maybe old and worn out or that may have reoccurring issues so that they are permanently fixed vs a bandaid and having to revisit that issue often.

Atlanta, Georgia, United States

I was a Senior Market IT Manager for Marriott International. I was based out of Atlanta proudly supporting the Atlanta Marriott Marquis. The Marquis is the largest hotel in the entire state. Total hotel rooms are 1663 rooms 69 Meeting Rooms with 160,000 sq. ft. of meeting space, and over 500 associates. I would handle all the day to day issues as well as proactively monitor the network and all systems to ensure there is no downtime using the processes and tools I developed in my past roles. I would oversee 2 Onsite IT Technicians and 2 3rd Party Event IT Specialists. I would oversee that Event and Admin Users requests are handled at first contact and with upmost importance and quality. I would handle all VOIP Phones throughout the entire hotel. As well as Admin User cell phones (ordering, services, etc.) I would promote training and developing skills of my direct reports as I want them to grow and move up in their careers.

Birmingham, Alabama

Rookie of the Year Winner for all Marriott ITI was a Market IT Manager for Marriott International. I was based out of Atlanta but supported Sheraton and Westin Birmingham Complex in Alabama. I was the only IT Manager that covered the Complex. The Sheraton is the largest hotel in the entire state. The entire complex spans 2 square blocks and consists of the Sheraton and Westin hotels as well as a large office in a 3rd building. Total hotel rooms are 1051 rooms and over 300 associates. I handled all the day to day issues as well as proactively monitor the network and all systems to ensure there is no downtime. In just under a year and a half I have successfully completed multiple large projects such as; Davinci Project for both hotels at the same time, Saflok Upgrades for both hotels, Opi Conversion, Micros Upgrade for Westin, Sheraton Micros Upgrade. The Davinci project involved purchasing and migrating 135 computers with monitors and peripherals that were over 7 years old. All systems and equipment totaled close to 600 pieces of equipment. I have also completed Rd1 Project for each hotel. And many more projects. Along with the normal duties, I also assisted my Area manager with coming up with better ways to improve the Atlanta Market documentation, collaboration, and overall team moral. Many of my spreadsheets and templates are currently in use by several members of the IT community.

Merrillville, Indiana

I was a Service Desk Technician at White Lodging Corporate office. I assisted close to 9000 employees with the different computer and network issues that would arise during day to day operations of the close to 200 White Lodging Managed Hotels. I handled all Mitel Phone system creating/modifying Phones for corporate office associates. I helped support Micros POS Issues as they arise to alleviate the strain of our infrastructure Team from having to stop what they are doing to complete them. As well as anytime network issues arise at remote hotels. Within the service desk I had to know the ins and outs of every piece of software used and supported for over 40 different hotel brands. Brands from Marriott, Starwood, Hyatt, Hilton, and several stand-alone brands. The systems included Property management systems, POS systems, Credit Card Tokenization Devices, MS Office, Windows OS, etc. I also would handle all setting up/repairs to the Kronos Time Clocks for the entire White Lodging Company.

I was the Systems Manager in the IT Department. I was the only IT Manager on site. I performed the same tasks as I did as a Systems Technician, but now was in charge of IT audits, kept up the equipment inventory, active directory management, User access controls, and cell phone maintenance/management. As a manager I would also participate in the MOD (Manager On Duty) rotations, where I was the acting manager of the hotel. I also continued to monitor our CCTV system, as well as investigate guest and associate incidents by reviewing camera footage, doing lock interrogations, and looking through computer history files to find if guests/associate users are accessing files they shouldn't be. I have also helped the secret service run secure phone line that was separate from our hotel phone system.

While still providing IT Support for the hotel, I also provided Maximum safety and security to all internal and external guests. Supervise LP officers in a day to day basis. Insure officers are completing paperwork and tasks, in a timely manner. Also I ordered First Aid supplies, radio parts, electronic keys, and oversaw the systems in the LP office. I would also monitor the CCTV systems, and fill out investigative reports for guest/associate incidents/accidents.

I was the systems technician in the IT Department. Since my manager became Director of Event Technologies and Information Systems. I was the main computer tech for the entire hotel which includes 622 rooms and about 150 computer users. I would respond to all of the guestroom internet and phone issues, and staff issues as well. I do daily checks on rooms to make sure everything is working correctly. If the engineers get behind on calls, I still help them out with their calls. Also as a Systems tech at the Marriott Hotel I've created several computer programs, and presentations for the Resident Manager (Second in command of the hotel), that were viewed internationally. One presentation went up against Disney Corp., Marriott International, Hyatt Hotel Corp. and Hilton Corp. Etc. It was viewed in different countries such as; England, Switzerland, and North America. Etc.

I was an engineer doing routine maintenance and calls. As an engineer I would fix guestroom issues and staff issues as well. I would be assigned daily work orders to be completed that day. Also PM’s that needed to be done.