Aaron B. Email & Phone Number

Pleasant Grove, Utah, United States

Responsible for the ongoing design, administration and maintenance of doTERRA’ s domestic and international Contact Center infrastructure and Contact Center solutions.Assignments consist of implementing/configuring, and maintaining Avaya Aura core solutions, MS Teams, SIP trunks, H.323 /SIP end point management, Avaya System Manager/Session Managers, Avaya SBCE’s. Contact Center application administration includes Avaya Control Manager, Avaya Oceana Omni/Multi-Channel solutions/Breeze, Agent IX Workspaces, Avaya IX Messaging, Avaya One X Communicator and One-X Agent, CMS, AES, Avaya Oceana Analytics, Avaya WFM 15.X and various hosted voice technologies used globally.

System Engineer for all systems and applications UC related. Focus is within Cisco UC and Avaya UC, to ensure the businesses I support have the best in class experiences.

Enabling internal IT to shift from daily ‘firefighting’ tasks, which eat up entire days, to working on strategic IT initiatives to better align Business & IT, allowing for organizational transformation. Fully engaged to ensure businesses are competitive in the marketplace and providing increased value to their customers.

Salt Lake City, Utah

Systems Engineering with an emphasis on Cisco Collaboration (voice and video) solutions, Avaya VoIP solutions, and Polycom Collaboration systems. Architecture emphasis on future technology to improve business processes.

Greater Salt Lake City Area

Telecommunications Systems Engineering with additional role in Management of Telecommunication Engineers.

Associate Of Arts And Sciences - Aas, Information Technology

General Studies