Aaron Burne Email & Phone Number

Cleveland, OH, US

Solon, Ohio, United States

• Serving as the primary point of contact for priority clients, offering expert-level support for software-related queries and issues.
• Leveraging working relationships with client contacts to understand their unique requirements and provide tailored solutions.
• Providing occasional assistance on more advanced support tasks that are outside the scope or depth of general support

Solon, Ohio, United States

• Delivering an exceptional client experience by identifying and documenting client needs and issues; answering incoming inquiries, effectively applying problem solving techniques, educating clients and following issues.
• Collaboration with all tiers of support, QA, and development to resolve product issues
• Learning functionality of a variety of SQL-based software modules and educating clients on best practices
• Providing extensive notes and documentation on procedures in order to assist the team

Solon, Ohio, United States

• Logging, quality verification, and data entry for received hardcopy ad circulars
• Retaining metrics on status, coverage, and volume for department and clients
• Coordinate client-provided circulars for future dates utilizing Excel runlists and internal company programs
• Assisting in improving and developing new processes in ad operations and collections

Charlottesville, Virginia Area

• Reviewing and Processing employee expense reports per FTR, FAR guidelines using Concur
• Analyzing expenses to justify that travel costs are in compliance with various business unit policies and ensuring all documentation and information is accounted for
• Communicating with business unit representatives and employees to ensure efficient, quality audit process
• Maintaining daily performance sheets and reporting abnormalities in expense software system

Charlottesville, Virginia Area

• Assisted customers over the phone and via email
• Provided administrative support for the E-commerce, manufacturing, and supply store divisions
• Reviewed and processed inquiries, applying program knowledge of products, services, policies and procedures

Charlottesville, Virginia Area

• Procured, Filed, and Matched Invoices and Credit Memos- utilized WinPRISM software.
• Maintained and Entered Data on Textbook Receiving.
• Occasional Inventory Verification and Organization.

Charlottesville, Virginia

2011 Armstrong Student Center, Miami University, Oxford, OH 45056

Assisted customers and processed basic monetary transactions as teller, received BSA certification, created shift schedules for tellers and supervisors, created a substitute system, and interviewed new candidates on human resources committee, further assisted customers and managed general ledger as supervisor

Bachelor'S Degree, Accounting

Bachelor'S Degree, Accounting, General, 3.1

Activities and Societies: Campus Interfaith Center, First Miami Student Credit Union, Zeta Beta Tau Fraternity, Collegiate.