- Responsible for coordinating the installation and integration of technical services for clients as well as identifying and resolving potential areas of concern before they arise throughout the client's business relationship with Tyler- Maintain close communication with their clients and facilitate communication with internal business units on behalf of their clients when necessary- Work with internal and external customers on resolving infrastructure issues to ensure optimal system performance- Consult, plan, and develop recommendations specific to a client's infrastructure, including long-range requirements, maintenance guidelines, and protection implementation of infrastructure- Proposes and implements enhancements that will improve the performance and reliability of client infrastructure through development, support, and client-specific implementations

- I was responsible for planning and scheduling system deployments of Tyler Cloud software and hardware- I worked with Sales in responding to, confirming system requirements, and proposing SaaS solutions for new opportunities via RFP, RFQ, etc- Maintained close communication and relationships with all other business units within the division and with other Tyler divisions- Developed and executed project plans to maintain the scope, schedule and all stakeholders’ responsibilities for various and simultaneous projects and initiatives- Participated in troubleshooting and outage scenarios and provided technical support and feedback to resolve issues

- Oversee the organization's technology infrastructure's design, implementation, and maintenance.- I lead and mentor a team of IT professionals, providing guidance and support on developing our in-house Azure application.- Collaborate with other departments to understand their technology needs and develop solutions to meet those needs- Develop and implement IT policies and procedures to ensure the security and integrity of the organization's technology systems.- Evaluate and recommend new hardware and software solutions.

-Conduct keyword research, competitive analysis, content optimization, meta-tag creation, link development and other SEO related activities-Monitor and report on metrics such as page ranking, site traffic trends, effectiveness of site optimization etc.-Update website content and meta data via ReachLocal’s proprietary CMS or Client’s CMS directly-Troubleshoot underperforming SEO profiles and provide a cost effective solution-Keep up to date on the latest SEO best practices, strategies and technologies-Proactively provide strategic recommendations applicable to clients’ business models, expectations, and goals-Build rapport with clients’ representatives through routine and scheduled interactions

-Oversee rich content/editorial calendar that attracts a qualified audience to digital media platforms.-Manage new lead growth by working with inbound marketing team to ensure call to actions, landing pages, and lead generation content are optimized.-Manage marketing automation and lead nurturing processes through email content.Analyze web analytic reports and share insight with sales teams, and ownership group to ensure inbound marketing activity turns into customers, and continually refine our process to convert customers.-Oversee all hardware installation-Ensure back-up systems operate effectively-Purchase hardware and software-Provide the ICT technology infrastructures for an organization-Constribute to organization policy regarding quality standards and stategic planning.

-Create policies or procedures for logistic activities.-Maintain metrics, reports, process documentation, training or safety records.-Resolve problems concerning transportation, logistics systems, and customer issue.-Supervise the work of logistics planners and assistants.-Negotiate with distributors to improve supply chain efficiency or sustainability.-Assisted with development of new technology such as automated systems.-Collaborate with other department to integrate logistics with business systems, or processes, such as customer sales, order management, accounting , or shipping. -Direct inbound or outbound logistics operations.

-Oversee building email campaigns, database selection, HTML presentation and quality assurance of all outbound campaigns.-Setup all email campaigns, schedules, testing, tagging and deployment of one-time, recurring, triggered, and dynamic content driven campaigns.-Troubleshoot technical issues related to HTML templates, list segmentation, and other aspects of email execution.-Utilize current email marketing best practices.-Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs.-Analyze and report on complex data to meet customer needs.-Critically evaluate information from multiple sources and clearly indicate quality of final analysis.

-Perform daily account management of pay per click accounts on Google Adwords and other search platforms.-Assist in the maintenance and monitoring of keyword bids, account daily and monthly budget caps, impression share, quality score, and other important metrics.-Manage and maintain updates for keyword lists.-Provide creative copy suggestions and graphical ad templates.Assist in the management of Display network placement lists on Adwords and through other contextual advertising platforms.-Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting, display network, and other facets of paid search in accordance with client goals.-Support the generation new paid search campaigns, ad groups, and accounts and aid in the creation of new paid search marketing initiatives.-Generate weekly and monthly company for all major metrics, goals tracking, revenue tracking, and other paid search initiatives.-Monitor and administer web analytics dashboards, reports, and key reporting tools, and point out key areas of importance for management.

-Perform keyword research in coordination with company business objectives to optimize existing content and uncover new opportunities. -Provide SEO analysis and recommendation in coordination with elements and structure of websites and web pages.-Provide recommendations and execute/manage strategies for content development in coordination with SEO goals- general and keyword specific.-Help create and support marketing content such as customer case studies, blog posts, and customer survey responses.-Develop and implement link building campaigns.-Implement and administer search engine programs such as webmaster tools and XML sitemaps.-Monitor and evaluate search results and search performance across the major search channels in order to improve rankings.-Monitor and analyze web analytics dashboards and reports in order to develop and recommend SEO strategies.-Communicaiton to team and management on project development, timeliness and results.