Aaron Butte Email & Phone Number

Draper, Utah, United States

• Automated ServiceNow workflows, improving efficiency and reducing manual intervention.• Collaborated with specialist teams to optimize Zabbix monitoring by refining and implementing new rules for critical infrastructure.• Designed and implemented a streamlined workflow for environment changes by gathering and analyzing key metrics, resulting in a significant reduction in unnecessary checks and expedited change management processes.• Acted as the initial point of escalation within the ROCC (Remote Operations Command Center) for diverse environments, including object stores, backup systems, and IaaS platforms across both private and public sectors.• Conducted OS and infrastructure-level troubleshooting for highly specialized Linux and VMware-based systems, resolving issues where possible or coordinating escalations with specialist teams.• Served as incident manager during escalations, leading resolution efforts and coordinating communication between internal, external, and specialist teams.

Salt Lake City Metropolitan Area

• Conducted regular on-site visits to various businesses, dedicating 1-2 hours per session to address staff inquiries, perform essential maintenance, and ensure system stability across servers and end-user devices.• Collaborated with management and stakeholders to assess technological needs and propose strategic recommendations, driving improvements in hardware, software, and service deployments to optimize operations.• Spearheaded numerous projects across diverse environments, including a comprehensive infrastructure overhaul for a medium-sized processing mill.• Where I led the design and implementation of a site-wide network, optimizing access point placement and connectivity.• Advocated for and managed the consolidation and virtualization of aging server infrastructure, including the migration of critical SQL databases and integration of legacy in-house software into the new virtual environment.• Successfully replicated and migrated multiple production servers for different companies to a modernized virtual platform, both on-premises and in the cloud, with minimal disruption, ensuring seamless business continuity.

Greater Salt Lake City Area

• Monitored Unix/Linux infrastructure, analyzed logs, optimized scripts, and supported high-level issue resolution

Orem, Utah

• Provided end-user support, developed automation scripts, and resolved server issues for CentOS 6 environments.