Aaron Callistini Email & Phone Number

Vancouver, Wa, Us

Washougal, Washington, United States

• Manage, organize, and assist/troubleshoot support tickets from all users in Alloy Navigator.• Coordinate all user onboarding and offboarding, including preparing IT equipment and hosting IT Trainings.• Perform inventory and ongoing management of all incoming and outgoing IT assets in Microsoft Entra/Intune, ManageEngine Mobile Device Manager, Active Directory, and Alloy.• Develop and organize IT documentation to ensure ease of discovery and business continuity.• Facilitate user licensing needs, including Microsoft Office 365, Adobe, and Bluebeam.• Provision and manage all users' VOIP phone numbers through G12's Microsoft Teams Connector.

Camas, Washington, United States

• Created and maintained online support content for global B2B business products.• Managed files with AWS and other content management systems.• Developed processes for supporting a business oriented Zendesk knowledgebase using Confluence, Google Workspace, Jira, and others. Oversaw the launch of newly released products globally.• Oversaw the launch of newly released products globally from multiple business groups.• Coordinated and facilitated information exchange between multiple business groups and inter-department stakeholders.• Tailored B2B support website to be more efficient for IT admins and end users.• Troubleshot and managed Jira tickets for HTML/CSS issues, product data issues, customer ticket issues, etc.

• Collaborated in an extremely fast-paced corporate environment troubleshooting over 1,500 computers’ software and hardware needs.• Provided remote and in-person support to clients’ computer needs.• Independently coordinated Windows 10 upgrade project progression with other corporate departments.• Supported inter-department projects regarding office and personnel transitions.• Managed user/computer objects and group policies in Active Directory.• Managed and assigned software licensing for Office 365, AutoCAD, and others.• Interpreted customer project needs and formulated technological solutions to meet them.• Provided network diagnostics through command line and GUI applications.• Coordinated tickets in Web Help Desk.

Portland, Oregon Area

• Mentored a team focused on client satisfaction.• Fielded client requests and advised them on solutions to fulfill their requirements.• Quickly adapted to a fast-paced learning environment.• Developed customer service skills as well as computer hardware knowledge.

Ashland, Oregon

• Supported over 500 computers, campus wide.• Organized a team to solve on-site problems with computers in lecture halls and laboratories.• Coordinated tickets in Kayako and DeskPRO.

Portland, Oregon Area

Onboarded new hires in a fast-paced deadline-focused working environment. Ensured orders went out accurately and crew communicated effectively together.

Oregon City, Oregon

Collaborated on media projects ranging from advertisements to community events. Edited video and audio for broadcast on television.