Global Account Manager
CurrentAccount Holder of over 30 strategic and enterprise clients within TCWGlobal. Manage full worker lifecycle from sending offer to termination. Communicating with workers via phone and email daily. Collaborate with Client Relations Analysts for clients specific processes, policies, and connections. Work independently with employees for onboarding process, payroll, and benefit questions.Connecting closely with compliance, benefits and pre-screening teams to ensure prior and… Show more Account Holder of over 30 strategic and enterprise clients within TCWGlobal. Manage full worker lifecycle from sending offer to termination. Communicating with workers via phone and email daily. Collaborate with Client Relations Analysts for clients specific processes, policies, and connections. Work independently with employees for onboarding process, payroll, and benefit questions.Connecting closely with compliance, benefits and pre-screening teams to ensure prior and current onboarding for workers run as smoothly as possible. Work closely with leadership team to develop strategies and ideas to provide support to Account Management team. Comprehend state specific laws for final payments, overtime, meal break requirements and sick ordinances. Perform worker audits to maintain accurate data during onboarding. Provide quality and customer service every day.Proficient in obtaining client and worker feedback. Show less
