Aaron Corn Email & Phone Number

Remote

- Implemented multiple Fortune 500 clients onto complex SaaS platforms.- Made company-wide Customer Experience Hall of Fame.- Facilitated onboarding and best practices discussions for newly acquired product.- Served as assigned mentor for team. - Recognized as product escalation point and SME for sales, product management, and customer experience teams.

- Managed industry leading Client Support Team to scale for high growth without compromising service as usage doubled.- As part of the 12-member Client Relations Leadership Team, developed strategy for 98% client retention.- Advised product development on new features prior to implementation from a client support perspective.- Worked through all aspects of employee lifecycle, including hiring, goal setting, promotion, and termination. - Designed and led trainings for clients, their vendors, and our internal teams on the use of our software, trends in the legal industry, and best practices. Attended legal conferences and led presentations on our software's capability. -Advised corporate clients on the use of complex matter management and e-billing software in conjunction with their legal vendors in order to maximize efficiency while also developing best practices based on legal market trends.- Responsible for developing and using analytics in overseeing implementation of a client facing question portal. Used analytics to determine volume in key areas and then modified the portal to address those concerns.

Indianapolis, Indiana Area

- Successfully argued on behalf of the State in front of the Indiana Court of Appeals. - Drafted the State’s winning argument in several published opinions. - Managed caseload and wrote appellate briefs on behalf of the State of Indiana.

Bloomington, Indiana And Mae Sot, Thailand

- Built and strengthened coalitions between ethnic minority groups in Burma to call for constitutional reforms. - Advised ethnic stakeholders about the constitutional and legal structures that could address their specific needs. - Wrote internal policy brief regarding the integration of different ethnic legal structures into a shared document. - Conducted research regarding the conflict resolution methods of ethnic communities on the Thai-Burma border.- Assisted in updating Customary Law for the Chin ethnic group from source material written in the late 19th century.

-Wrote multi-issue research memoranda regarding topics such as unemployment law and prisoners' rights law.-Filed new client intake and provided relevant information to legal director for review.-Participated in lengthy document review of online government database.-Assisted legal director in formulating tactful questions during client interviews and depositions.-Helped prepare attorney for oral argument in federal court.

Doctor Of Law (J.D.)

Bachelor Of Arts, With; English