Developed and managed processes both in and out of Salesforce to assist in everything from Marketing to Sales to Operations. Served as a trusted advisor and representative for all stakeholders while advocating for efficient solutions and process improvements.

As a Manager of Service Delivery, I directed contract operations with 5 direct reports across up to 20 contracts simultaneously valued at $1.7M in annual revenue. I served as a subject matter expert for clients resolving escalated issues in a timely manner. I developed trusting relationships with clients to identify needs and create solutions focused on client retention. I created project delivery tools including slide decks, spreadsheets, and SmartSheets. I managed implementation projects with a team of engineers across multiple offices. I also Connected with multiple clients on a daily bases ensuring timeline accountability and client satisfaction. Some of my key accomplishments include:*Spearheaded standardized managed services delivery processes by developing and championing tool resulting in adoption across 8 offices and over 100 employees.*Streamlined client communication to be more responsive and timeline management that increased staff productivity.*Acting role as Head of Seattle office and served as member of Companywide Process Improvement Taskforce.

As a Consultant, I provided oversight of telecom client services valued at $1.5M in revenue. I utilized Salesforce in the gathering of requirements and to design and implement solutions. I supervised a team of 4 providing direction on fulfillment of client requests and work item prioritization.

As a Program Manager, I directed program operations with a team of 8 client-facing engineers across 2 energy efficiency programs in partnership with Pacific Gas & Electric (PG&E). I developed and implemented sales and marketing strategy to fill pipeline for $1.8M target. I also leveraged Salesforce.com integration to manage leads and projects and beta-tested Salesforce Communities with PG&E. Some of my key accomplishments include:*Designed and implemented custom solution reducing time to produce revenue forecast from 2 days to immediate availability.

As a Business Development Manager, I managed business development operations including the support of 14 channel partners, hiring management, sales team support, investor presentations, and financial viability assessment. Some of my key accomplishments include:*Identified and recruited first 11 associates with skills necessary to support company during initial rapid growth.*Provided engaged support to sales team in development of $40M+ in conditional sales agreements and $900M+ in letters of intent for emerging and heavily regulated technology.*Developed detail project pro forma to assess project financial viability and quickly provide clients with projected payback.

* Marketed and sold upscale tours, achieving 20% of new sales in 2006 and 57% in 2007* Opened new markets: architecture, banking, and lecture series affinity groups* Developed client loyalties worth over $2 million in sustained revenue* Recommended by clients for dedication, integrity, and a personal yet professional touch

• Worked directly with clients and suppliers to manage $25 million in annual purchases and supply chain expenses across Europe, Asia, and North and South America

• Two years teaching English while living in China