● Responsible for over 150 endpoints across 14 satellite sites● Sole point of contact for design of new technology solutions● Negotiate procurement of required equipment, licenses, andother technology● Tasked with training library managers at remote sites with newtechnology● Create and maintain process documentation for operation ofsystems and software● Responsible for maintaining both physical and virtual servers,auditing ongoing technology, and reducing tech-debt

● Level 1 technical support and computer repair for residential andbusiness customers● Assisted System Administrator with larger clients and helpeddesign and maintain technology solutions● Fast-paced environment, worked with multiple different clientsand customers on a daily basis

● Designed and implemented financial database replication acrosstwo remote sites over IPSec VPN● Responsible for installation and testing of fleet vehicle assettracking in Oil and Gas industry (300+ vehicles)● Installed and maintained wireless (Wi-Fi and cellular) signalboosters on a commercial level

● Customer-facing role, responsible for explaining technical termsin everyday language to customers both in sales and service roles● Performed follow-up calls to customers regarding satisfactionand any possible lingering issues● Performed software and hardware maintenance on both OEM andcustom computer systems