Aaron Daniel Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

• Serve providers and insurance companies by addressing requirements, inquiries, and database maintenance.
• Adjudicate claims according to Claim Manual and SOP, ensuring policy compliance and meeting accuracy targets.
• Monitor and alert relevant parties about high-cost claims, maintaining awareness.
• Manage recoupment and reconciliation, communicating with providers and members for collection and clarifcation.
• Process claims from members and providers, maintaining authorization fes.
• Assess and process claims in line with policy coverage and medical necessity.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Manage Singapore complex travel claims adjudication daily, handling pre-assigned and ad-hoc tasks effciently.
• Assess coverage and settle monetary claims for complex travel issues, resolving disputes promptly by researching policy wordings.
• Address inquiries, provide resolutions, and clarify information for clients and policyholders on overseas medical and travel cases.
• Enhance claims examination processes for quality service, meeting SLA for national and international recognition.
• Assist customers and agents with claims-related inquiries, ensuring adherence to policy wordings and providing value-added support

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Adjudicate and assess Singapore Express Travel Claims, managing daily tasks and ad-hoc duties effciently.
• Handle multiple claim cases and policies, including email correspondence for inquiries and disputes resolution.
• Determine coverage and settle monetary claims for complex travel issues, resolving disputes promptly by researching policy wordings.
• Provide resolution to inquiries by clarifying available information and researching, ensuring operational systems and meeting SLAs.
• Maintain operational systems, enhance organizational reputation, and assist customers and agents with claims-related inquiries based on policy wordings.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Handle Travel Insurance policy coverage inquiries for Malaysia and Singapore customers, completing daily tasks and ad-hoc duties effciently.
• Manage multiple mailboxes for policy inquiries and claims, working with policyholders during travel disruptions or emergencies.
• Resolve issues by researching and implementing solutions, fulfilling requests, and enhancing organizational reputation.
• Answer inquiries by providing desired information, ensuring equipment operational, and assisting customers and agents on policy and claims inquiries.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Complete daily pre-assigned and ad-hoc tasks, manage multiple mailboxes for policy inquiries and claims.
• Update Travel Tracer for required entities, handle Australia and New Zealand travel insurance policy inquiries and claims registration.
• Resolve issues, fulfill requests, and train new hires on claims registration, maintaining operational equipment.
• Enhance organizational reputation by meeting SLAs, assisting customers and agents on policy and claims inquiries.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Resolve issues by researching and implementing solutions, escalating unresolved problems.
• Fulfll requests, maintain call center database, answer inquiries, and ensure operational equipment.
• Enhance organizational reputation by meeting SLAs, assisting customers, and agents on policy and claims inquiries.

Rawang, Selangor, Malaysia

• Listen to customer requirements, provide best quotations, and negotiate sales terms.
• Maintain and develop relationships with existing customers through various channels.
• Foster strong internal relationships, collaborate with management for effective communication and knowledge transfer.
• Assist in resolving customer complaints and claims promptly.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Assigned to RHB Credit Card Sales project.
• Understand benefts of each credit/debit card, assist in smart spending, and assure customers of card advantages.
• Focus on customer winback, resolving complaints, and handling fraud cases.
• Strive to meet required SLA for national and international recognition.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Collect payments on overdue bills, create list of non-paying clients, and inform them of overdue accounts.
• Attempt to collect payments and record new commitments to repay debt.
• Ensure compliance with federal and state laws on debt collection.
• Provide management with printed reports.