Customer Operations Associate Ii
-Handle customer service issues such as Merchant Disputes, Refunds and Account Review updates-Handle Compliance case types such as Bankruptcy, SCRA’s, Power of Attorney and deceased cases-Collaborate with members of my own team and cross functional teams to discover solutions to fulfill the customer’s needs-Subject Matter Expert-Mentoring team members-Collaborate with different members of the Subject Matter Expert team to discover more efficient ways to improve processes