Aaron Dehal Email & Phone Number

• Membership Support – providing advice and guidance to members and non-members
• Employer Support – providing advice and guidance to employers on professional development.
• Membership growth – undertaking activities to promote and grow membership nationally and internationally
• Working closely with the Membership Manager, Membership Development Officers, Membership Support Centre and Membership areas to ensure a consistency of approach.
• Ensuring that ICE membership records are… Show more
• Ensuring that ICE membership records are up to date.

Walsall, United Kingdom

• Customer Service – ensuring high levels of customer service. Handling customer complaints and escalations to reach a satisfactory resolution in a timely manner.
• Subject Matter Expert – point of contact for ‘moving home’ and ‘customer online portals’.
• Resource management – ensuring the right level of support and cover is in place across the team to meet customer demands and to meet SLAs. Support Team Leader in 1-1s and PDRs with direct reports as well as business….
• Resource management – ensuring the right level of support and cover is in place across the team to meet customer demands and to meet SLAs. Support Team Leader in 1-1s and PDRs with direct reports as well as business.
• Reporting & Analytics – using the Eptica reporting tool to produce reports for SLT on departmental KPIs, including team performance and progress against SLAs.
• Operational Excellence Advocate for the team – presenting SLT with efficiencies produced within the team and continuous improvement activities. Show less

• Support the delivery of the ‘Voice of Customer’ project by engaging with businesses directly to identify process compliance.
• Reporting and analytics – collating results from the ‘Voice of Customer’ project and analysing performance data. Share data with businesses directly and supporting them in continuous improvement.
• Social media – use different social media platforms to further engage with businesses and customers and to increase awareness of Tangent Lines.

• Researching potential fundraising opportunities.
• Writing small grant bid applications and sitting on a small grant bid application committee.
• Supporting the planning, organisation and coordination of charity events.
• Assisting the Marketing Officer in sourcing and writing articles for the charity magazine.
• Creating, developing, implementing and monitoring an effective press strategy and operational plan.

Lean Competency System, Oe Awareness, Lcs Level 1A

Accredited by Cardiff University

Ba Single Hons, B.A. Single Hons Journalism, 2:2

During my three years at Staffordshire University I learnt a variety of skills which help to aid my personal development, such as; •.

Education record

Activities and Societies: I was a member of the school's athletics and football team, the latter of which I was captain from year 8 till I.