Aaron Dehal Email & Phone Number

• Membership Support – providing advice and guidance to members and non-members• Employer Support – providing advice and guidance to employers on professional development.• Membership growth – undertaking activities to promote and grow membership nationally and internationally• Working closely with the Membership Manager, Membership Development Officers, Membership Support Centre and Membership areas to ensure a consistency of approach.• Ensuring that ICE membership records are… Show more • Membership Support – providing advice and guidance to members and non-members• Employer Support – providing advice and guidance to employers on professional development.• Membership growth – undertaking activities to promote and grow membership nationally and internationally• Working closely with the Membership Manager, Membership Development Officers, Membership Support Centre and Membership areas to ensure a consistency of approach.• Ensuring that ICE membership records are up to date.• Further Education and Higher Education establishments – advising FE and HE students on membership• Business development - developing and marketing activities to progress and support aspiring members for the different routes to membership and ensuring effective delivery on a global scale• Develop, organise and manage campaigns to retain existing members and encourage progression within the industry.• Reporting and analytics – produce KPI reports and Academic Partnership figures for Director of Membership Recruitment.• Support the Membership Support Centre and Regional teams by maintaining, interrogating and analysing membership records.• Championing excellent customer service. Show less

Walsall, United Kingdom

• Customer Service – ensuring high levels of customer service. Handling customer complaints and escalations to reach a satisfactory resolution in a timely manner.• Subject Matter Expert – point of contact for ‘moving home’ and ‘customer online portals’.• Resource management – ensuring the right level of support and cover is in place across the team to meet customer demands and to meet SLAs. Support Team Leader in 1-1s and PDRs with direct reports as well as business… Show more • Customer Service – ensuring high levels of customer service. Handling customer complaints and escalations to reach a satisfactory resolution in a timely manner.• Subject Matter Expert – point of contact for ‘moving home’ and ‘customer online portals’.• Resource management – ensuring the right level of support and cover is in place across the team to meet customer demands and to meet SLAs. Support Team Leader in 1-1s and PDRs with direct reports as well as business briefings.• Reporting & Analytics – using the Eptica reporting tool to produce reports for SLT on departmental KPIs, including team performance and progress against SLAs.• Operational Excellence Advocate for the team – presenting SLT with efficiencies produced within the team and continuous improvement activities. Show less

• Support the delivery of the ‘Voice of Customer’ project by engaging with businesses directly to identify process compliance.• Reporting and analytics – collating results from the ‘Voice of Customer’ project and analysing performance data. Share data with businesses directly and supporting them in continuous improvement.• Social media – use different social media platforms to further engage with businesses and customers and to increase awareness of Tangent Lines.

• Researching potential fundraising opportunities.• Writing small grant bid applications and sitting on a small grant bid application committee.• Supporting the planning, organisation and coordination of charity events. • Assisting the Marketing Officer in sourcing and writing articles for the charity magazine.• Creating, developing, implementing and monitoring an effective press strategy and operational plan.

Lean Competency System, Oe Awareness, Lcs Level 1A

Accredited by Cardiff University

Ba Single Hons, B.A. Single Hons Journalism, 2:2

During my three years at Staffordshire University I learnt a variety of skills which help to aid my personal development, such as; •.

Education record

Activities and Societies: I was a member of the school's athletics and football team, the latter of which I was captain from year 8 till I.