Aaron Dillard Email & Phone Number

Washington, District Of Columbia, United States

Create educational and informative content (e.g., articles, blog posts, white papers, podcasts, original content), producing pieces that drive engagement and market the organization's brand. Research markets and industries to compare and create content that is innovative and original. Collaborate with marketing, creative teams, and designers on ideas and strategies to become the voice of the customer. Create compelling and informative blogs, articles, social media content, content for banners, product descriptions, case studies, white papers, company bios, and/or landing pages. Works independently to create, update, implement and model best practices. Leads projects or project steps of varying size and has accountability for ongoing activities related to projects, programs and/or operations. Applies in-depth professional level knowledge to independently solve a full range of complex problems and offers sensible solutions. Acts as a resource for colleagues with less experience. Represents team in meetings with other work units. Serves as a reliable resource for management.

Washington, United States

Front-facing subject matter expert and primary consultant for numerous AAMC internal business units by utilizing extensive institutional knowledge. Supports collaborative brainstorming with various business units for product enhancement to benefit customer. Responsible for creation of metrics to analyze peak seasonal tendencies and assessing feedback from constituents.• Consults with program communications teams to address social media questions and periodically update posts for ongoing technical issues.• Collaborates with business units to identify, develop, and optimize respective customer guides annually.• Supports user experience teams for topical enhancements to AAMC.org website student hub.• Aids recruiting and interviewing efforts during onboarding of temporary staff, providing feedback to leadership during hiring process.• Overhauled training process for onboarding seasonal employees, resulting in high-performing service metrics.• Collaborated with Leadership and IT with RFP, and implementation process of Five9 phone system upgrade within Enterprise Customer Service (SCC, ERAS, AMCAS Medical School Relations).• Provides Daily Metric Reports to various business units, to include inbound/outbound emails, total phone calls versus calls accepted, and Service Level Agreements.• Arrange for the addition of “AAMC Store/Publications” as Service/System within Salesforce, allowing for more specific documentation of AAMC Online Store cases (phone/email).• Prioritize and complete multiple projects which support the overall objectives of senior management.

Washington, Dc

Collaborated across teams and units to provide top-level customer service to medical school applicants and advisors. Responsible for trouble-shooting respective applications and contributing to the development, refinement, and improvement of services available. Interact daily with primarily pre-med students and provide exceptional phone and email support in a high-volume inbound contact center• Handle customer concerns daily, conduct timely follow ups, independently provide nourishing resolutions (Workbook Upon Request).• Uphold SCC’s role and reputation to the organization thoroughly and unequivocally; knowledgeable of AAMC and the supported services policies and procedures.• Navigate multiples databases daily to ensure accurate delivery on each case.• Thoroughly document the details of each interaction and reflect accuracy in the organization’s CRM tool (Salesforce).

Dash Agency

The Dash Agency, LLC, is a personal enrichment services company, who partners with clients to continually develop, and realistically navigate through all areas of life towards optimistic result. As a results-driven company, we focus on guiding the client in the management of their expectations, achieving both short & long term goals. We believe the answers to challenges are within the client, and support them in discovering & implementing their own solutions. Certified Life Coach & Consultant(Consigliere), acting as your co-pilot, provides expertise during one-on-one mentoring sessions, to define dreams, recognize road blocks, & catapult forward with great momentum and clarity of vision. Clientele includes Ph. D Professors, Attorneys, Health Care Professionals, Accountants, Aspiring Politicians, and Media Professionals. Confidentiality in accordancewith HIPAA guidelines.

Washington D.C. Metro Area

Canvasser & Volunteer for the Campaign to Re-Elect David Grosso, DC City Council At-Large. Interaction with thousands of people, passing out literature, engaging in conversation, answering questions, swaying voters and asking for votes. Councilman Grosso, working in conjunction with another candidate, Robert White, created the campaign slogan "Grosso and White if you want the job done right" used on election day as the go-to phrase for all canvassers city wide. Both Mr. Grosso and Mr. White were victorious.

Washington D.C. Metro Area

Staging Adviser for The Champion Collection (Denise Champion & Derek Jones), preparing homes, co-op's, & condominiums for sale/rent to be shown to potential buyers. Responsible for moving in of staging furniture, design/set up, and decor; rugs, chairs, paintings, bedding, lamps, & aesthetics. Also responsible for break down and removal of all items. Properties staged resulted in over $1 Million in sales.

Www.King-Fm.Com

Co-Owner and Vice President of Programming King-FM.com, the station of Hip-HopMusic, Culture, Sports & Politics. An online Urban Radio Station; Streamed live music content 24/7, with no commercial interruptions. Operations included radio broadcasting, online & mobile services(iPhone & Android Applications), music research and analysis of ratings/market research to grow audience base; identified risks/opportunities and ways to improve ratings. Monitored & analyzed competition, and developed strategies to improve performance. Responsible for the on-air product; Music, Imaging/Production and Program Schedule

Silver Spring, Md

Assistant Production Director Responsible for writing, editing, voicing, producing anduploading of paid commercials for WKYS-FM(Urban), WMMJ-FM(Urban AC), WPRS-FM(Gospel), WYCB-AM(Gospel), & WOL-AM(Talk) Produced Imaging and On-Air Station Promotions for WMMJ-FM & WPRS-FM. Rate of missed commercials went from 40% to under 5% within first year, and remaining under 5% until departure, allowing for the consistent achievement of quarterly and yearly budgets. Collaborated with Programming, Sales, & Promotions departments to acquire audio from events, client requests, and copies of produced work; Produced commercials for the corporate brand to send out to all other Radio-One owned markets. Produced“ Reality Radio” for Radio-One Founder, Cathy Hughes.“ Reality Radio” was a weekly two(2) minute broadcast informing the community of pressing issues. Aired in all Radio-One markets(16), on all Radio-One stations(55). Program Expertise: Cool Edit Pro Adobe Audition

Bachelor Of Arts (B.A.), Broadcast Journalism

Certified Life Coaching, Life Coaching

Education record