Aaron Duncan Email & Phone Number

10293 Fm 2931 Pilot Point Tx,76258

Support a network of realtors to cure inspection reports before closing. Work directly with individual clients to make repairs or improvements as needed for daily living or to ready their home for sale.Skills: • Framing• Painting• Roofing• Landscaping• Sprinkler Systems• Lighting and Ceiling Fans• Hang Doors and Windows• Flooring• Weatherizing• Kitchen and Bath Remodels• Minor Electrical• Minor Plumbing

Contracted to provide networking and technological services by:• Running wiring in The UPS Store centers for virtual private network• Hooking up computers and components, including cash drawers, pole displays, bar code scanners, and printers• Setting up the VPN router and DSL modem• Configuring computer network to talk to each other as well as MBE Home Office

Denton

Support the Install of the New POS system/software roll out to stores. Work Support tickets from Level 1 by pulling Logs and store database to debug the issue. Running SQL queries and update production/store database to correct issue. Interface with Development and QA when needed. Submit tickets into Development to have Bugs fixed. Work with many different departments to correct issue. Collect data in the production database for Merchandising, Payroll, and Loss Prevention. Testing of Coupon / Flyer Validation on the POS to make sure pricing and coupons are setup correctly in the system. Applications:• Windows 7 Operating System (All areas)• POS Front-End Application• POSSync• MSSQL Express Database (Data and Stored Procedures)• Monetra Card Processing Software• Tripwire Client• SCCM 2007 Client• POS Training Image• iSeries• Batch Deployment (.BAT/VBScript/PowerShell/ (Various OS/Software updates) 24/7 emergency on-call support 2 out of every 6 weeks, providing a primary and backup contact for specific tasks and to resolve any critical Next-Gen POS support issue.

Evaluates applications, printers, and drivers to identify, document, and report bugs or errors; communicates suggestions to the development team on possible improvements prior to field release/deployment.Setup servers, loaded Server 2008 and Configure Hyper-V virtual serves for test environment. Setup Canon imageWARE Enterprise Management Console on server in test environment and test the software. Ran simple SQL queries on imageWARE data to return results.

On staff to provide second level support solutions to customers in the area of network and print solutions and administration management to the internal team of 24 by:• Scheduling, vacation tracking, lost time reporting• Subject matter expertise on software• Troubleshoot via phone customer’s network, server, and print driver or machine issues• Escalate machine software issues when needed to third level support or development• Replicate customer issues in test lab environment• Occasional on-site visits to analyze and troubleshoot customer’s network, server, and print driver issues. In 2010, worked on an on-site team and helped save an account valued at ten million dollars a year.• Portable Work Station support for in-field techniciansAWARDS • Xerox Peak Performers Award, 2010• Customer Heroes Hall of Fame, 2005, 2008, 2009

Contracted to provide networking and technological services by:• Running wiring in Mail Boxes Etc centers for virtual private network• Hooking up computers and components, including cash drawers, pole displays, bar code scanners, and printers• Configuring computer network to talk to each other as well as Corporate including drive mapping

On staff to provide time and efficiency management services by:• Managing mail room, incoming and outgoing mail• Ordering supplies• Managing vendor relationships• Managing copier purchases• Packaging and shipping • Meeting preparations including conference room set-ups with phones and AV equipment

On staff to provide staff management and customer relations services by:• Scheduling front end staff• Managing payroll budget • Running registers and balancing tills• Hiring new employees• Staff training• Assisting as needed in other departments• Assisting in opening new stores and training new staff

General Studies, Microsoft Classes, 3.0

40 hours completed at Dallas County Community College including Microsoft Network Essentials and Microsoft Windows XP OS Classes.

High School Diploma

Activities and Societies: Marching Band, Photography, Year Book, Drafting