Aaron Cox Email & Phone Number

Cannon Falls, Minnesota, United States

Site leader for Customer Service/Inside Sales teams located in Cannon Falls.

Eagan, Minnesota, United States

Oversight and leadership of Print Vendor management and Member Materials team.

Mendota Heights, Mn

Led multi-site teams in MN, NE and Remote. Launched new Line of Business to expand Medicare portfolio including collaborating on new Software build, training and staffing, and additional regulatory oversight and Performance Guarantee standards.Developed and directed team of 5 Supervisors and 100+ indirect reports.Coached and mentored indirect and direct reports to increase leadership capacity and bench strength.

St Paul, Mn

Responsible for leading an organization of 10 Supervisors and up to 150 frontline Agents. Supporting Sales and Training efforts for a 600 seat call center, as well as lending expertise to partner sites internally and offshore. High focus on productivity and Customer Experience metrics, while navigating change in an organization known for it's innovation and fast-pace.

St Paul, Mn

● Created and managed multiple incentives to increase Transitional Sales Metric within the Call Center, achieving Region Best standing multiple months.● Created and successfully implemented “Sales Academy” model for short-term intensive group coaching, which was implemented across additional metrics including Credits & AHT.● Successfully launched and managed 3 Commission Plan changes across Inbound Sales, Repair & Billing, and Billing COE.● Created and implemented coaching and best… Show more ● Created and managed multiple incentives to increase Transitional Sales Metric within the Call Center, achieving Region Best standing multiple months.● Created and successfully implemented “Sales Academy” model for short-term intensive group coaching, which was implemented across additional metrics including Credits & AHT.● Successfully launched and managed 3 Commission Plan changes across Inbound Sales, Repair & Billing, and Billing COE.● Created and implemented coaching and best practices around Xfinity Home when none existed, culminating in a record 80 connects during January 2014.● Maintained or exceeded baseline TSR goals during transition from Regional Billing & Repair organizations to Billing Center of Excellence Show less

Minnetonka, Mn

● Used understanding of business goals and metrics to create, maintain and exceed monthly sales goals● Progressed from Representative to Specialist within 12 months of hire● Informally mentored team-mates to increase team Stack Ranking

St. Cloud, Minnesota Area

● Developed proposals for further business penetration by analyzing existing copier-only customers● Managed relationships with 9 copier salespeople located in 3 geographic areas of MN

Eagan, Mn

● Spearheaded new-business initiatives by partnering with vendors to understand how to position new products and services for existing customer base.● Actively involved in acquiring and marketing new print technologies● Conducted live and web-based seminars on new products for existing and prospective customers

Certificate Of Entrepreneurship, Business Administration, Management And Operations

Real-world learning concerning the many stages of Entrepreneurship. From how to build an IPO, what type of Incorporation file, how.

Education record

MNTC classes focused on Associate of Arts Degree