Delivery Teams:1. Corporate Apps (February 2024 - Present)-- Supported 54 applications including bank reconciliation, PowerPass commercial account management and inventory management applications. 2. Order Management & Services (November 2022 - February 2024)-- Supported 4 application including customer order management, installations, hireshop and picking app.

A passionate and inspirational leader of an APEX team, which supported 54 applications and 125 webservices. Being a servant leader of a team of Developers, Quality Analysts and Business Analysts, I have undertaken duties including the function of Product Owner, Scrum Master and Business Analyst, in addition to the day-to-day people leadership. Leading, Coaching & Mentoring:Leading, Coaching and Mentoring a team of 20 team members, including Business Analysts, Developers and Quality Assurance Analysts through an Agile Transformation and shifting from a Waterfall Delivery methodology to Scrum and DevOps for a multi-billion dollar applications for one of Australia & New Zealands largest retailers.Strategic Planning:Undertaking strategic planning and analysis on applications to identify areas of uplift and transformation to meet future business requirements. Identifying a cost vs. risk analysis on the systems to continue delivering new system requirements while maintaining a risk based level of support.Various Leadership Skills: Capex Creation, Budget Tracking, Resource Planning, Escalation Point for Project Work Team, Liaison Between Business Stakeholder and Project Work Teams to Ensure Effective Collaboration, Creation of Project Status Reporting to Business Stakeholders, Working in Waterfall and Agile Project Methodologies, Reviewing Creation and Implementation of Project Schedules, Effective Communication between IT/Business Teams, Reviewing a Portfolio of Point of Sale Application Projects and Project Phase Progress against Expected Progress, Review Effective Working Relationships with Project Work Teams and Key Business Stakeholders, Attention to Detail, Prioritisation and Time Management Skills, Planning and Organisational Skills.

Development Lead - Microsoft/React (POS)A passionate and inspirational leader of a POS team, which supported a custom built Point of Sale that processed $15 billion annually. During this time, led the team to a 70% reduction of Major Incidents in Production and embedded an Agile delivery model and Agile Release Train. **Additional duties leading a second team, the Front End (React) team, for seven months (July 2020 to January 2021) whilst the POS Development LeadLeading, Coaching & Mentoring:Leading, Coaching and Mentoring a team of 25 team members, including Business Analysts, Developers and Quality Assurance Analysts through an Agile Transformation and shifting from a Waterfall Delivery methodology to Scrum and DevOps for a multi-billion dollar Point of Sale for one of Australia & New Zealands largest retailers.Strategic Planning: Implemented an Agile Release Train to the Point of Sale delivery pipeline. Undertaking strategic planning and analysis on the Point of Sale and Self-Checkout to identify areas of uplift and transformation to meet future business requirements. Identifying a cost vs. risk analysis on the systems to continue delivering new system requirements while maintaining a risk based level of support. Various Leadership Skills: Capex Creation, Budget Tracking, Resource Planning, Escalation Point for Project Work Team, Liaison Between Business Stakeholder and Project Work Teams to Ensure Effective Collaboration, Creation of Project Status Reporting to Business Stakeholders, Working in Waterfall and Agile Project Methodologies, Reviewing Creation and Implementation of Project Schedules, Effective Communication between IT/Business Teams, Reviewing a Portfolio of Point of Sale Application Projects and Project Phase Progress against Expected Progress, Review Effective Working Relationships with Project Work Teams and Key Business Stakeholders, Attention to Detail, Prioritisation and Time Management Skills, Planning and Organisational Skills.

Leading, Coaching & Mentoring:Leading, Coaching and Mentoring a team of 12 team members, including Business Analysts, Developers and Quality Assurance Analysts through an Agile Transformation and shifting from a Waterfall Delivery methodology to Scrum and DevOps for one of Australia & New Zealands largest retailers.Strategic Planning:Undertaking strategic planning and analysis to identify areas of uplift and transformation to meet future business requirements. Identifying a cost vs. risk analysis on the systems to continue delivering new system requirements while maintaining a risk based level of support.Various Leadership Skills: Capex Creation, Budget Tracking, Resource Planning, Escalation Point for Project Work Team, Liaison Between Business Stakeholder and Project Work Teams to Ensure Effective Collaboration, Creation of Project Status Reporting to Business Stakeholders, Working in Waterfall and Agile Project Methodologies, Reviewing Creation and Implementation of Project Schedules, Effective Communication between IT/Business Teams, Reviewing a Portfolio of Point of Sale Application Projects and Project Phase Progress against Expected Progress, Review Effective Working Relationships with Project Work Teams and Key Business Stakeholders, Attention to Detail, Prioritisation and Time Management Skills, Planning and Organisational Skills.

Various Leadership Skills: Capex Creation, Budget Tracking, Resource Planning, Escalation Point for Project Work Team, Liaison Between Business Stakeholder and Project Work Teams to Ensure Effective Collaboration, Creation of Project Status Reporting to Business Stakeholders, Working in Waterfall and Agile Project Methodologies, Reviewing Creation and Implementation of Project Schedules, Effective Communication between IT/Business Teams, Reviewing a Portfolio of Mobile Application Projects and Project Phase Progress against Expected Progress, Review Effective Working Relationships with Project Work Teams and Key Business Stakeholders, Attention to Detail, Prioritisation and Time Management Skills, Planning and Organisational Skills.

Various Leadership Skills: Resource Planning, Coaching and Development of UAT Coordinators, Escalation Point for Team, Liaision Between UAT and PMO Teams to Ensure Effective Collaboration, Reviewing Creation and Implementation of Test Case Scenarios for UAT Team, Effective Communication between IT/Business Teams, Reviewing a Portfolio of Projects and Validation Phase Progress against Expected Progress, Review Effective Working Relationships with UAT Team and Key Business Stakeholders, UAT Environment Owner, Attention to Detail, Planning and Organisational Skills.

Various Leadership Skills: Usability Validation & Testing on IT Concepts, Build Effective Working Relationship with Key Business Stakeholders, Analysis of Business Processes, Understanding IT Concepts and End User Expectation, Tracking Validation Phase Progress and Generate Progress Status Reporting, Creation and Implementation of Test Case Scenarios, Effective Communication between IT/Business Teams, Attention to Detail, Planning and Organisational Skills.

Various Analytical Skills: Integration Testing on IT Concepts, Build Effective Working Relationship with Business Stakeholders, Analysis of Business Processes, Understanding IT Concepts and End User Expectation, Creation and Implementation of Test Case Scenarios, Effective Communication between IT/Business Teams, Attention to Detail, Planning and Organisational Skills.

Various Service Skills: 1st Level Troubleshooting on IT & Procedural Issues, Create Service Logs for Resolved and Unresolved Issues, Callback Seeking Feedback on Issue Resolution, Microsoft Office 2007 Suite, Remote Access to PC’s to Troubleshoot, Monitor Systems/Servers and Report Issues when Required, Cancel Trade Account Cards for Customers, Work Shifts to Provide 24hr service.

Various Coaching Skills: Organising and Facilitating Training, Creating Training Reports, Developing Team Members Skills, Conduct Training Audits, Conduct Training Skill Gap Analysis, Liaise with Vendors and Coordinators for Training Needs, Roster and Book Training Courses, Communicate Future Training Events to Team.

Various Retail Skills: Serving Customers, Team Work, Advising Customers, Developing New Team Members & Full, Clean & Tidy.

Various Retail Skills: Supervising store in Store Manager Absence, Customer Relations, Delegation, Open/Close Store, Use of Store Safe, Monitor Departments of Store as Day Progresses, Liaise with Area Manager, Recruit and Interview Staff, Hire Staff, Discipline Staff.

Various Retail Skills: Supervising Department Staff, Stock Taking, Computer Ordering Systems, Prioritising Work Loads and Staff, Rostering Staff, Organising Displays and Ticketing Standards, Customer Relations and Service Skills, Recruitment of New Employees and Appraisals of Existing Employees.

Various Retail Skills: Completing Rosters, Managing Budgets, Prioritising Tasks, Delegation, Ordering Stock, Hiring Staff, Staff, Training, Re-Stocking Cabinet, Reports, Audits, Customer Service, Fresh Food Handling, Supervising Staff.

Various Retail Skills: Completing Rosters, Managing Budgets, Prioritising Tasks, Delegation, Ordering Stock, Hiring Staff, Staff, Training, Re-Stocking Shelves, Reports, Audits