Aaron Eugenio Email & Phone Number

United Arab Emirates

Answer incoming help requests from end users via both telephone calls and emails. Prioritise and schedule problems and escalate problems when required to the appropriately experienced support analyst.Supporting the Business in all areas of IT SupportIncident Management - Document all user identification information, including name, department, contact information, and nature of problem or issueAble to assess commercial impact of project decisions, from a position of detailed understanding of corporate objectivesEnd to end ownership of all related incidentsKeep callers appraised of fault’s progressClosing completed queries to avoid escalationIdentify and learn appropriate software and hardware used and supported by the Company

- Performing general office assistant duties and errands. - Helping organize and maintain office common areas. - Provides advice and guidance to colleagues regarding on technical related issues or inquiries.

Pasig City, Philipines

- First point of contact for end users seeking technical assistance over the phone or email.- Perform remote troubleshooting through diagnostic techniques and relevant questions.- Follow-up and update end user status and information.- Provide information on I.T. Services and Products.

Manila, Philippines

- Set up workstations with computers and necessary devices.- Install and configure appropriate software and functions according to specifications.- Troubleshoot technical issues of the users through email, chat, phone, or on site.- Provide orientations to users on how to operate new software and computer equipment