Design Custom IT containment systems, quote, and on-site supervision of installations all across North America. Introduced new options to sales and how to integrate those features. On-site project management.

Challenged with rebuilding department staff, customer credibility, product reliability, improve company image and raise employee morale. Direct all activities related to customer service. Provide technical assistance, product training, test data, internally and externally. Procuring solutions to hi-profile clients either face-to-face, or in writing. Support manufacturer representatives nationwide for customer application issues, proper maintenance and service. Negotiate warranty claims, service contracts, and subcontractor bids. Identify necessary mfg. improvements to reduce warranty costs. Edit/Update “Installation and operation manuals. Hire/relieve personnel and provide performance evaluations. Direct a staff of 7.

Tasked with solving company inventory inaccuracies, reducing multiple warehouses, overstock, layout, and warehouse procedures. Directed all activities related to receiving, shipping, material handling, staffing, safety, quality, and training of all warehouse personnel. Reduced inventory from 5.2 million to 3.2 million which encompassed 5400 unique stocked items. Raised inventory accuracy from 35% to 93% while maximizing inventory space and increasing Order-Picking efficiency. Reduced personnel requirements by 30%.

Created, documented and maintained bills of material, BOM structure, and process orders. Managed projects such as implementing new products into manufacturing, Evaluate and improve production methods by means of Continuous Improvement practices. Identify quality flaws and coordinate solutions with QA and Production personnel. Evaluate field installations; recommend design modifications to eliminate system malfunctions. Created improvements on the products being manufactured which resulted in increased productivity and greater revenues.

Provided administrative, and HVAC technical assistance to department team. Provided training to internal “test” and “production” personnel, and HVAC contractors nationwide. Supported customers by diagnosing equipment or application problems over the phone or on site, by the use of electrical and mechanical diagrams and standard HVAC trade tools. Provided solutions for companies such as; Bank America, Wyeth Labs, Dodge/Chrysler, Sun Micro systems, GM, Merck pharmaceutical, and many others including our Armed Forces. Traveled across North America, and overseas.

Supervise and assist technicians in a Industrial refrigeration Lab. Setup, install, power wire,control wire, test and evaluate newly designed Industrial refrigeration equipment. Operate a variety of functional and performance tests while recording and evaluating results. Also documenting results of multiple Mechanical components within the Refrigeration systems. This testing provided experience with all the internal workings and perfermance of Screw Compressor , oil capture, and R717systems.