Aaron Gray Email & Phone Number

Greater Philadelphia Area

IT Management for National Comcast Call Centers.

Comcast West Division

Innovative IT professional with over 15 years of experience in the cable and telecommunications industry, specifically in Telecommunications, PBX installation, SIP, Avaya Session Manager, design, information technology and life cycle management. I enjoy thinking outside the box to provide innovating solution for the business, that will enhance the success of the organization, while encouraging staff and others to reach beyond their full potential. I am a productive leader that has managed a variety of projects and IT disciplines requiring me to manage multiple priorities and demanding deadlines. Team player that strives to lead by example, while bringing people and departments together through a thoughtful understanding approach to their business needs. Quick learner motivated towards success. Experience implementing small and large scale, leading edge technological projects across Information Technology.

Avaya Call Routing, Customer Care Support

Comcast

Managed a team of 3 technicians with an average MTTR of fewer than two days. Architected and managed a varied regional telecom budget. Designed and lead a complete upgrade of the Washington Regions communication system. Developed staff to perform upgrades, reducing each upgrade expense by over $3,000 and enhancing team skills. All upgrades were completed with no impact to customers. Deployed first Virtual Hold solution within Comcast enterprise. Systematically managed telecom spends by auditing telecom equipment to reduce maintenance and communication circuits and phone lines, with an annual expense saving of over $100,000. Developed collaborative tools within SharePoint to enhance communication and team efficacies. --AT&T BROADBAND & COMCAST

Education record

Education record