Aaron Ikin Email & Phone Number

United Kingdom

London Area, United Kingdom

Sydney, New South Wales, Australia

Love Drunks Hearts is an indie rock band that speaks to the messiness, beauty andcomplexity of modern life. As founder and director, I am responsible forcoordinating 4 members including recording, rehearsal and shows, managing thesongwriting process from inception to master to distribution, organising liveperformances with numerous venues, developing release strategies, generalbudgeting, marketing and social media management. Releasing 5 singles to date theband has accumulated over 100,000 total streams, 12,000 monthly listeners andeditorial support on Spotify while also being playlisted on FBi Radio and Triple J.

Sydney, New South Wales, Australia

* Successfully delivered professional service engagements for Emerging and Mid-Market customers, ensuring a high level of client satisfaction and achievement ofproject outcomes* Efficiently managed internal and external resources to consistently deliver serviceson time and within budget* Managed and developed multiple new accounts at once, nurturing long-term clientrelationships while overseeing project budgets and margins to drive revenue growth* Established standard operating procedures and tailored client-specific servicedelivery project plans to ensure the timely delivery of services, deliverables, anddesired outcomes* Managed discovery workshops, project planning, resource management, riskassessment, and change strategies while strategically executing client servicesincluding roll-out plans, Gantt scheduling, resource forecasting, budget oversight,and risk management* Applied best practices and tailored solutions to address individual client businessprocesses and objectives, enhancing service effectiveness* Collaborated effectively across multiple teams, including Professional ServicesConsultants, Delivery, Sales, Product, and Customer Success, to streamline clientonboarding, scope customer services, define project milestones, and ensure projectsuccess* Maintained awareness of customer needs, industry trends, market activities, andcompetitors to build trust and foster relationships with client champions and keycontacts*Demonstrated a deep understanding of Procore's product offerings, businessmodel, services, emerging technologies, and implementation best practices

Sydney, New South Wales, Australia

* Member of the SLT (Senior Leadership Team) responsible for driving company culture, mission, values, and strategy* Managed and mentored Junior IT Assistant increasing helpdesk efficiency* Designed, configured, and maintained remote IT infrastructure for the Blackrock Camp project in Fiji * Directed Microsoft MDM configuration and rollout via InTune and AutoPilot reducing device setup time by 60%* Managed Pure Fibre internet upgrade increasing bandwidth by 10X* Managed Azure Active Directory conditional access configuration and MFA rollout via Microsoft Authenticator significantly increasing identity protection * Directed SharePoint Online migration and Windows Server decommissioning facilitating access to the company file system anywhere, anytime* Directed Exchange Online migration facilitating access to company email on any device, anywhere, and anytime* Directed O365 Security Audit resulting in a Microsoft Secure Score of 82% * Introduced HappyFox ticketing system streamlining service desk efficiency* Introduced Microsoft Teams enhancing company communication/collaboration* Directed on-premises Avaya Phone System to Hosted PABX migration increasing network efficiency and reducing phone costs and configuration* Implemented Knowledge Management Tool using SharePoint Lists and PowerApps facilitating easy access to tacit knowledge within the company* Key projects reduced service desk tickets by 80% and progressed the company into a proactive, resilient IT state

Sydney, New South Wales, Australia

Mister Mac specialises in apple products and provides the best on-site computerrepair, support, and service across Sydney’s North Shore and Northern Beaches.Wearing many hats in the company, I oversaw the support work, marketing andpromotion, procurement, strategy, and communications.

Sydney, New South Wales, Australia

* Managed new computer builds & maintenance, virus removal, optimisation, and training across multiple vendors incl. HP, Dell, Lenovo, Microsoft, ASUS, Acer* Managed printer administration across multiple vendors incl. Canon, HP, Dell, Brother, Fuji Xerox * Configured email, contacts, and calendars across all devices and account types incl. POP, IMAP, Exchange, iCloud* Data backup and recovery administration incl. cloud and local backups to Time machine, Windows Backup, and Third-Party vendors* Security administration incl. internet security, emailing, browsing, identity and firewalls across multiple vendors incl. AVG, Avast, Kaspersky, Trend Micro, Norton, McAfee

Sydney, New South Wales, Australia

* Managed PC and Mac new computer builds & maintenance, virus removal, optimisation, andtraining across multiple vendors incl. HP, Dell, Lenovo, Microsoft, ASUS, Acer, Apple* Managed mobile and tablet setup and maintenance, iCloud and app configuration, training across multiple vendors incl. Apple, Samsung, Microsoft, Google* Managed TV & speakers setup, connectivity, and configuration across multiple vendors incl. Netflix, Stan, Presto* Managed printer administration across multiple vendors incl. Canon, HP, Dell, Brother, Fuji Xerox* Configured email, contacts, and calendars across all devices and account types incl. POP, IMAP, Exchange, iCloud* Data backup and recovery administration incl. cloud and local backups to Time Machine, Windows Backup, and Third-Party vendors* Security administration incl. internet security, emailing, browsing, identity and firewalls across multiple vendors incl. AVG, Avast, Kaspersky, Trend Micro, Norton, McAfee* Network administration, configuration, and optimisation across multiple devices incl. Extenders, Modems, Routers, Firewalls, Switches, WAP, Powerline Adapters, Repeaters, and multiple vendors incl. TP-Link, D-Link, Ubiquiti, Netgear, Linksys, Draytek, Dell, Cisco, ASUS

Sydney, New South Wales, Australia

* Development of Meta Purchase Ordering System streamlining procurementthrough to rollout of product* Day-to-day service desk support incl. Windows, Magenta, Printing, Hardware,Viruses, Spyware, and MalwareTechnology used included VS 2010, ASP.NET (VB.NET, C#), Entity Framework 4.0, XHTML, CSS, SQL Server 2008, Telerik AJAX Controls, JavaScript

London, England, United Kingdom

* Development of a web-based warehouse logistics tracking, ordering, and reporting system (Internal)* Designing and developing stored procedures using SQL Server 2008* Gathering user requirements and ensuring that these were all met and done to the user's specificationsTechnology used included VS 2010, ASP.NET (VB.NET), Entity Framework 4.0, Crystal Reports, XHTML, CSS, SQL Server 2008, Telerik AJAX Controls, JavaScript, Team Foundation Server (Source Control)

Sydney, New South Wales, Australia

* Developing internal staff movement, staff training, and laptop borrowing websites* Develop internal paralegal resource management application* Provide IT service and support on a range of hardware and software products incl. Windows Vista, Office 2007, Ringtail, Commvault, Active Directory, and SharePointTechnology used included VS 2010, ASP.NET (VB.NET), Entity Framework 4.0, Crystal Reports, XHTML, CSS, SQL Server 2008, Telerik AJAX Controls, JavaScript, Team Foundation Server (Source Control)

Port Macquarie, New South Wales, Australia

* Develop and maintain internal Fabric 8 Internet Scheduling system* Provide general IT support for staffTechnology used included PHP, XHTML, CSS, JavaScript, and MySQL

Newcastle, New South Wales, Australia

* Develop internal tax depreciation reporting software* Manage, Develop and Deploy the company's external and intranet website* Provide general IT infrastructure support for staffTechnology used included ASP.NET (C#), XSL, XHTML, CSS, JavaScript and Microsoft Access

Newcastle, New South Wales, Australia

* Develop, maintain, and document electrical machine management websiteTechnology used included VB.NET, ASP.Net, XML, XHTML, CSS, JavaScript, SQL Server and Visio