Aaron Miles Email & Phone Number

Saint Petersburg, Fl, Us

Tampa, Florida, United States

Provided expert technical support and troubleshooting assistance to customers using the scheduling platform, resolving inquiries and issues promptly via email, phone, and remote desktop assistance, resulting in a 40% increase in customer satisfaction ratings.Documented support cases, resolutions, and best practices in the knowledge base, contributing to a centralized repository of technical resources and self-help materials for customers and internal stakeholders.Acted as the primary… Show more Provided expert technical support and troubleshooting assistance to customers using the scheduling platform, resolving inquiries and issues promptly via email, phone, and remote desktop assistance, resulting in a 40% increase in customer satisfaction ratings.Documented support cases, resolutions, and best practices in the knowledge base, contributing to a centralized repository of technical resources and self-help materials for customers and internal stakeholders.Acted as the primary liaison between customers and internal development teams, effectively communicating customer feedback, feature requests, and bug reports to drive product improvements and enhancements. Show less

Tampa, Florida, United States

Diagnosed and resolved hardware and software issues for various operating systems, including Windows, macOS, and Linux, utilizing advanced troubleshooting techniques and diagnostic tools to identify root causes and implement solutions efficiently.Configured and supported virtual private networks (VPNs), remote desktop connections, and other remote access solutions to facilitate seamless connectivity and productivity for remote users working from diverse locations.Managed and prioritized… Show more Diagnosed and resolved hardware and software issues for various operating systems, including Windows, macOS, and Linux, utilizing advanced troubleshooting techniques and diagnostic tools to identify root causes and implement solutions efficiently.Configured and supported virtual private networks (VPNs), remote desktop connections, and other remote access solutions to facilitate seamless connectivity and productivity for remote users working from diverse locations.Managed and prioritized incoming support tickets using ticketing systems such as Zendesk and ServiceNow, ensuring timely response and resolution according to service level agreements (SLAs) and customer expectations. Show less

Tampa, Florida, United States

Spearheaded full-cycle recruitment efforts, sourcing, screening, and placing qualified CDL drivers with reputable clients, resulting in a 50% increase in client satisfaction and retention.Managed a portfolio of client accounts, monitoring performance metrics, tracking service levels, and proactively addressing any issues or concerns to mitigate risks and ensure compliance with contractual agreements.Negotiated contract terms and pricing agreements with clients, leveraging market… Show more Spearheaded full-cycle recruitment efforts, sourcing, screening, and placing qualified CDL drivers with reputable clients, resulting in a 50% increase in client satisfaction and retention.Managed a portfolio of client accounts, monitoring performance metrics, tracking service levels, and proactively addressing any issues or concerns to mitigate risks and ensure compliance with contractual agreements.Negotiated contract terms and pricing agreements with clients, leveraging market knowledge, industry trends, and competitive intelligence to maximize revenue opportunities and profitability for the staffing agency. Show less

Englewood, Colorado, United States

Conducted thorough market research and analysis to identify potential prospects, market trends, and competitive intelligence, enabling strategic targeting and positioning of offerings to maximize sales opportunities.Proactively identified upselling and cross-selling opportunities within existing client accounts, leveraging consultative selling techniques and relationship-building strategies to expand product adoption and increase customer lifetime value.Utilized CRM tools to track and… Show more Conducted thorough market research and analysis to identify potential prospects, market trends, and competitive intelligence, enabling strategic targeting and positioning of offerings to maximize sales opportunities.Proactively identified upselling and cross-selling opportunities within existing client accounts, leveraging consultative selling techniques and relationship-building strategies to expand product adoption and increase customer lifetime value.Utilized CRM tools to track and manage sales activities, monitor pipeline progress, and forecast revenue projections accurately, providing valuable insights to management for strategic planning and resource allocation. Show less

Littleton, Colorado, United States

Implemented effective sales strategies, including cold calling, email campaigns, and networking events, to expand the customer base and penetrate new market segments, resulting in a 25% increase in client acquisition.Demonstrated exceptional problem-solving skills and responsiveness to customer inquiries and concerns, fostering trust and loyalty among clients and earning consistently positive feedback and referrals.Collaborated closely with the sales team and product specialists to stay… Show more Implemented effective sales strategies, including cold calling, email campaigns, and networking events, to expand the customer base and penetrate new market segments, resulting in a 25% increase in client acquisition.Demonstrated exceptional problem-solving skills and responsiveness to customer inquiries and concerns, fostering trust and loyalty among clients and earning consistently positive feedback and referrals.Collaborated closely with the sales team and product specialists to stay updated on new offerings, promotions, and market trends, effectively positioning products to meet customer demands and capitalize on emerging opportunities. Show less