Aaron Johnson Email & Phone Number

United States

United States

As a Loan Servicing and Customer Support Specialist, I played a pivotal role in managing and assisting with various types of loans, including student, medical, home improvement, and solar loans. My responsibilities encompassed a wide range of tasks related to loan servicing, customer support, and administrative duties. This experience equipped me with valuable skills in finance, customer service, document processing, and problem-solving.My Key Responsibilities:Loan Servicing: I efficiently handled loan accounts, ensuring accurate and timely processing of payments, adjustments, and loan modifications. This involved maintaining detailed loan records, monitoring repayment schedules, and updating account information as necessary.Customer Support: I provided exceptional customer service by promptly addressing inquiries, concerns, and issues related to loan accounts. I assisted borrowers in navigating through login problems, answering questions about loan terms and conditions, and guiding them through the loan repayment process.Document Processing: I meticulously processed and reviewed loan documents, ensuring their completeness and accuracy. This involved verifying borrower information, validating supporting documents, and managing electronic and physical records in compliance with regulatory requirements.Payment Processing: I facilitated the smooth collection of loan payments by accurately recording and applying incoming payments. I liaised with borrowers to address any payment discrepancies, resolve issues, and offer suitable payment alternatives when needed.Administrative Support: I provided general administrative assistance, including data entry, generating reports, and maintaining confidential customer files. I also collaborated with other team members to streamline processes, improve efficiency, and enhance overall customer experience

Tempe, Arizona, United States

As a Mortgage Servicing Specialist, I excelled in providing exceptional service to high net worth clients, servicing mortgage loans, managing escrow accounts. My role involved a diverse range of responsibilities, including assisting clients with login issues, processing documents, facilitating payment transactions over the phone, and providing personalized support for million-dollar loans due to me being associated with the high net worth team.Key Responsibilities:Mortgage Servicing: I efficiently managed a portfolio of mortgage loans, ensuring accurate and timely processing of payments, loan modifications, and escrow account management. I maintained comprehensive records of client interactions, transactions, and loan details.High Net Worth Client Support: Due to my expertise in customer interactions and my ability to provide exceptional service, I specialized in catering to high net worth clients. I consistently delivered white-glove treatment, addressing their specific needs, providing personalized solutions, and ensuring a smooth and professional experience throughout the loan servicing process.Escrow Management: I meticulously handled escrow accounts, monitoring and analyzing the funds allocated for property taxes, insurance, and other related expenses. I accurately calculated escrow payments, adjusted account balances, and coordinated with clients and third-party vendors to ensure timely and accurate disbursements.Document Processing: I processed a variety of mortgage-related documents, including loan applications, contracts, and financial statements. I ensured the accuracy and completeness of these documents, adhering to regulatory guidelines and internal procedures.Payment Processing: I facilitated seamless payment transactions over the phone, assisting clients in making mortgage payments and answering any related questions. I provided guidance on payment options, calculated payment schedules, and promptly resolved any issues or discrepancies.

Tempe, Arizona, United States

As a Debt Collection Specialist, I played a crucial role in managing and collecting outstanding debts from individuals and businesses. My primary responsibilities involved outbound calling, skip tracing, and applying effective debt collection strategies. Despite encountering challenges related to poor experience management, I developed key skills in negotiation, communication, and problem-solving.Key Responsibilities:Debt Collection: I proactively contacted debtors via outbound calls to discuss outstanding balances, negotiate payment arrangements, and resolve delinquent accounts. I adhered to legal and ethical guidelines while employing persuasive communication techniques to encourage debtors to fulfill their financial obligations.Skip Tracing: I utilized skip tracing techniques to locate debtors who had changed contact information or attempted to evade debt collection efforts. This involved using various databases, public records, and investigative techniques to obtain up-to-date contact details and facilitate effective communication.Payment Arrangement Management: I worked closely with debtors to establish reasonable payment plans based on their financial capabilities. I assessed their ability to pay, negotiated terms, and provided guidance on available payment options.Relationship Management: Despite encountering poor experience management from debtors, I maintained professionalism, empathy, and patience in my interactions. I handled difficult conversations, addressed customer concerns, and offered solutions to help debtors navigate their financial challenges while emphasizing the importance of meeting their obligations.Record Keeping and Documentation: I meticulously maintained accurate and detailed records of all communication and negotiation efforts. I utilized debt collection software systems to update debtor information, document payment arrangements, and record collection activities, ensuring compliance with legal requirements

Sioux Falls, South Dakota, United States

I did door to door knocking was very skillful at it but we decided we wanted to move and we were ready for it

Sioux Falls, South Dakota, United States

I did most of all data entry with my team looking over documents and accounts. Only 3 month contract was offered.

Sioux Falls, South Dakota, United States

I did tire repairs and anything to do with tires.

Sioux Falls, South Dakota, United States

Worked in warehouse unloading and loading products

Sioux Falls, South Dakota, United States