Aaron Johnson Email & Phone Number

Saint Paul, Mn, Us

St Paul, Minnesota, United States

Minneapolis, Minnesota, United States

Hopkins, Minnesota, United States

- Collaborate with the head coach to develop game strategies, practice plans, and team goals- Instruct and train players on hockey fundamentals, including skating, stickhandling, passing, and shooting- Assist in player evaluations and selection for game and practice rosters- Contribute to the development of a positive team culture that emphasizes sportsmanship, teamwork, and personal growth- Track player progress and provide feedback to the head coach on areas for improvement- Attend team meetings, coaching clinics, and training session to continually improve coaching skills and knowledge

Minneapolis, Minnesota, United States

-Lead rollout of learning management system

-Managed the guest services relationship with third party vendor for non-Target branded gift cards through cross-functional teams, managing multiple projects and deadlines to increase self-service options to internal/external agents and improving the experience for our guests. -Proactively shared guest pain points and trends across key stakeholders to shed insight of guest experience with non-Target branded gift cards to improve guest experience, by about 9% year over year.-Improved and leveraged applications to establish new reporting for insights into non-Target branded gift card business for collaboration internally and externally to create new processes/procedures, making it easier for team members and guests.-Wrote and published team member process and procedures through consistent updates to ensure a great guest experience. -Worked cross-functionally to establish a diverse team member development program, LEAP (Leadership Equity in Action Program) across non-exempt team members through Communication and Feedback work stream. As of 2021, five non-exempt team members into exempt positions.-Piloted third party tool used to self serve guest inquires to non-branded Target gift cards. This helped us understand the guest experience and where our current processes and procedures needed improvements to drive those improvements. -Lead team members and manage their performance across metrics by seeking to understand behavioral and performance aspects of the team member.-Educated internal teams on current processes and procedures of handling non-Target branded gift cards to have more alignment and consistency across exceptions and escalations.-Proactively coached internal and external partners on guest facing issues to drive a Target branded experience.

- Develop team members through coaching to improve across key performance indicators at the business level - Created, developed and facilitated training material within Gift Card Services and for internal partners- Collaborate with business partners both internally and externally to improve the Target experience for guests and team members- Facilitated and fostered a culture of development and diversity by co-creating monthly Focus Groups with department and Career Enrichment Diversity Development Program- Championed leadership by demonstrating Target behaviors (accountable, bold, curious and one team)- Partnered on internal/external projects across the organization - Communicated with key stakeholders both internally and externally

- Self-taught and trained entire Guest Relations department on Microsoft Office 365 for Windows 10 upgrade.- Planed and executed the training plan for June ('17) new hire class. Once the new class was on the floor, created mini-workshops built upon feedback that was provided from the class to focus on areas of opportunity. Topics included: Merchandise/Safety Quality, Target Voice, Cartwheel and Administrative tasks.- Planning and creating a timeline and training material for 15 new social media hires (Sept. '17). Executing the social media training during October '17.- Excelled in myGuest pilot or Net Promotor Scores (NPS) survey callbacks. Becoming a top performer with highest percentage of closed alerts (monthly basis). Above 90% since implementation (March '17). Call or email guests back that have a poor experience with Guest Relations and see what opportunities we can learn from that experience or make it right. - Have been the person of contact for our social media vendor team (Teleperformance). Since fiscal quarter 1, have supported the team through calibrations, coaching and training.- Traveled to Killeen, TX to provide internal Target support to Teleperformance. Created and facilitated training and floor support help during visit. Took feedback provided from vendor to implement improvements within internal Guest Relations. - Drive guest satisfaction on contact channels (phones, emails, chat and social media) through excellent interpersonal skills and communication and resolving guest's issues. - Provide internal support on a quarterly rotation as a main resource of knowledge about Target policies and procedures.- Develop/present trainings for internal/external team members.- Created and presented a series of social media trainings. Presented to senior leadership team within Guest Relations and Target.com. - Take on leadership responsibility as enacting Lead on Duty.

Target Plaza South

- Engaged in one to one conversation on Facebook and Twitter to strengthen brand loyalty.- Created creative assets for our social channels: Twitter, Facebook and Instagram.- Provide guidance between Guest Engagement team and Guest Relations Retail Social Media team.- Managed projects among both teams.- Presented findings and recommendations to Guest Engagement and Guest Relations teams based off observations.

- Earned 100% for Quality (July '16 - First month on Social Team, Sept., Oct., Dec. and Jan. '17)- Between Correspondence and Social have been above expectations in both adherence and quality for year to date- Part of various trainings (as a trainer) and pilots of new programs (Facebook Messenger and Instagram)- Reviewed social media resources for improvements - Was promoted in Jan. 2017 to Guest Relations Lead Specialist

Greater Minneapolis-St. Paul Area

- Provide guest's with a great guest experience via email and chat.- Resolve/problem solve guest's concerns for a better Target experience.- Provide a Target branded experience- Drive guest loyalty- Handle inquiries, compliments, complaints via phone, email and letters with a high quality of work and professionalism- Meet monthly goals in quality, adherence, guest satisfaction and handle times - Received all 4's and 5's for GSAT (Guest Satisfaction) score February and March '16

I wrote opinion articles for online publication. I have to follow journalism standards such as AP style, spelling and grammar, and meet deadlines. It is expected of me to have knowledge about the game of football and stay up to date with the current events surrounding the game. I also conduct research and fact check anything that I use in any article to portray accuracy.

Maple Grove, Minnesota

As a driver helper I help delivery drivers with their routes to ensure they arrive in a timely manner. I am responsible for accuracy in delivering packages are delivered to their location. In addition it is required of me to be detail oriented and check that packages match up to their address, being able to work in a fast pace environment, and stressing safety while I am working. Customer service and people skills are a must as daily interactions between drivers and consumers are a regular occurrence.

Edina, Minnesota

As a Social Media Intern my main responsibilities included publishing social media via Facebook, Instagram, Twitter, and Youtube. I interacted with our followers on these networks making sure to produce our social media in a timely and accurate manner. I maintained our website, updating it on a daily basis. I also had to conduct interviews and research topics that would be up for publication in our e-Revision's and for our magazine, Minnesota Golfer. I was lucky enough to be a contributor to an article in this magazine in my first month of working there. I also took on the role of a photographer and a videographer in a smaller role here. I had to produce photos for social media usage and for our website. Video production and editing via iMovie were tasks required of me. Lastly, I had office duties: answering phone calls, responding to emails, and interacting with our community in a positive image.

Lino Lakes, Minnesota

-Provide a great guest experience (fast, fun, and friendly environment) -Duties included stocking produce, guest service and cashier-Order the necessary items that would be needed (half million dollar department/year).-Meet standards of cleanliness for audits.-Expanded role into other departments: Deli and Meat.

Proctor, Minnesota

-Teach team about hockey systems in a high speed, competitive format. -Demonstrate sportsmanship and gamesmanship while interacting in a competitive environment.-Create/organize practice plans.

-Organized and executed events including: sales appearances, live broadcasts, charity events, and station promoting events. -Office work including: scheduling upcoming events, prepping supplies, mailings, working on new digital promos (Facebook, Twitter and website) and performing with other office duties. -Act as a backup for other radio stations as needed.

-Customer service by exemplifying a positive attitude day in and day out. -Perform transactions in a timely and accurate manner. -Stocking shelves, while being organized and efficient. -Performed other duties including cart attendant and back room.

-Know the rules of the game and enforcing them. -Working in a fast paced environment. -Teaching coaches, players, parents the rules of the game.

Bachelor Of Arts (B.A.), Communcation

Activities and Societies: Intramural's 2010-2015Wrote as a journalist for Lake Voice News Achieved honors in Fall of 2014, Spring of 2014.

Bachelor’S Degree, Communication, General

Activities and Societies: Intramural Sports- HockeyPursuing B.A. in Communication Minoring in Journalism and Coaching Dean's List Fall.