Aaron K. Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

• Increased customer satisfaction by analyzing market trends and customer preferences, and coordinating with cross-functional teams to enhance stock levels and presentation standards.• Boosted sales through effective time management and organizational skills, ensuring optimal stock levels and visually appealing displays.• Enhanced team efficiency by streamlining stock management processes using Excel for data analysis and Outlook for team coordination.• Achieved improved inventory accuracy by maintaining accurate stock records and conducting regular audits with meticulous attention to detail and organizational skills.• Improved customer service ratings by delivering exceptional customer experiences through personalized assistance and product recommendations.

• Heading day-to-day policy renewals operations, establishing short- and long-range strategies alongside the executive team, defining and monitoring KPIs, and ensuring the effective monthly processing of 2500+ group policies.• Establishing and maintaining a robust framework of processes, SOPs, and best practices conducive to efficient and cost-effective operations while ensuring 100% compliance with applicable regulations.• Creating forecasts and ensuring full value is unlocked from spending to maximize P&L impact, slashing expenditure by $62,000.• Recruiting, mentoring, and leading a team of 12+ claims processors and customer service staff, providing ongoing coaching and support, reinforcing a client-centric organizational culture, and empowering the team to exceed monthly metrics by 15-20%.• Introducing streamlined system to track loss histories across the renewals portfolio, monitor renewals activity, and enable effective reserve setting and risk management.• Partnering with cross-functional stakeholders enterprise-wide and developing robust partnerships to evolve service levels, boosting customer satisfaction to 95% while reducing complaints by 20%.• Auditing 160 group policies monthly, uncovering discrepancies, and recommending corrective actions to maximize accuracy and ensure 100% adherence to company policies. • Gathering and analyzing data from 1900+ renewal policies yearly, identifying patterns and trends, and leveraging findings to introduce process improvements and boost efficiency by 25%.• Maintaining a keen awareness of industry trends and regulatory shifts to proactively address challenges.

United States

• Initially joined as a Data Processor, attaining promotion to a leadership role within 10 months due to exceptional performance.• Headed all provider claims operations, directing a team of 30+ Claims Specialists in handling 300,000+ claims yearly.• Oversaw litigation management, collaborating closely with in-house and outside legal counsel to establish legal strategies and ensure the effective handling of 1000+ litigated files monthly, negotiating and reducing costs by 10% while maintaining high-quality legal services.• Partnering with the Fraud team in designing and introducing new controls to better identify potentially fraudulent claims, reducing risk exposure, and detecting and preventing $50k+ in fraudulent claims.• Orchestrated high-impact projects and initiatives to accelerate provider engagement and drive brand loyalty, boosting provider satisfaction to 97%.• Introduced new claims processes, guidelines, and best practices while streamlining existing procedures, enabling scalability, lowering average resolution timescales by 13%, ensuring 100% legal compliance, and skyrocketing productivity and operational efficiency.• Gathered and compiled heavy data sets, showcasing trends on claims activity, payments, reserves, and risks to the executive leadership team to support long-range decision-making.

• Provided close operational support to the 10-member sales team to propel productivity and revenue.• Expanded the use of the CRM and data at all levels, increasing the number of qualified leads by 15%, enhancing engagement by 30%, and propelling campaign effectiveness by 17%. • Overhauled sales and customer-facing processes, growing client satisfaction to 92%.

Arizona

• Improved cash-flow management and accounts operations efficiency by processing over $420,000 in accounts payable and receivable monthly, utilizing Excel for financial tracking and reporting.• Ensured timely and accurate financial closing processes by directing monthly closing processes and reconciliations using advanced time management skills and Outlook for scheduling.• Maintained compliant and efficient accounts operations by coordinating with team members and stakeholders, providing excellent customer service and using Excel for data management.