Aaron Lane Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Responsible for applying innovative continuous improvement methods to optimise operational costs, operational projects, service quality and reporting, vendor productivity and customer experience and overall Technology Services team effectiveness.

Brisbane, Australia

IT operational management responsible for managing day-to-day service management activities that support the Downer business. Accountable for 10 FTE and vendor provided services that cover Service Desk, SIAM, Service Delivery, Service Level Management, ITIL process management activities provided to 700+ operational sites across Australia and internationally comprising 15000+ users.

IT operational management for all ICT services provided to the Engineering, Construction & Maintenance business. Accountable for ICT service levels provided to 100+ operational sites across Australia and internationally comprising 2500+ users

Melbourne Area, Australia

IT portfolio management of the Downer Infrastructure East business. Responsible for all business engagement within the East business; driving initiatives from idea creation through to execution whilst maintaining accountability for IT performance and service delivery issues.

Melbourne Area, Australia

Project Management of property and technology fit out of ANZ’s international business operation centres. Specifically, management of a $20M expansion into new premises in both Philippines and China to cater for ANZ’s business transformation appetite and Asian growth strategy.

Melbourne, Australia

Portfolio management and delivery of Program targets as part of a Business Transformation Program. Specifically, identify, advise and monitor project change and strategy to ensure delivery was achieved in-line with business benefits and cost.

Melbourne, Australia

Project management and delivery of a strategic Risk Transformation Project. The business transformation project required me to deliver 6 risk functions and 150 technical requirements (applications & systems) in line with agreed timelines, cost and quality targets whilst adhering to project governance and methodology standards.

Melbourne

Identification of processes that were able to be outsourced, and relocating these in a way that was transparent to the customer. This resulted to the successful implementation of a new global business model.

Melbourne

Melbourne Area, Australia

Burwood

Information Systems (Finance Major), Information Technology

Vce