Brad Smith Email & Phone Number

Brisbane

Brisbane Area, Australia

• Managing a portfolio of technology platforms and services to ensure the availability and performance of the Suncorp Group critical applications. Delivery of shared technology services to group customers.Key.
• Being a trusted advisor to Senior Management, gaining their support for strategic technology initiatives.
• Drive the divisional and departmental execution of IT strategy and technology services for customer benefit.
• Management of the Operational Performance investment profile (Group Technology Assets).
• Providing shared technology services to 800+ Technology customers and 16000+ Corporate Customers.
• Establish and execute a quality solution design system to support customer and IT strategies

Brisbane, Australia

• Delivery of a comprehensive range of IP Telephony related services and products across the Suncorp Group. Close management of the team’s critical customer base which comprises all Suncorp Contract Centres and the.
• Single point of engagement for Suncorp Group Telephony service and support.
• Proactive understanding of customer needs.
• Manage vendors to deliver on contracted service levels.
• Management of a diverse team across Melbourne, Sydney and Brisbane that delivers 2000+ customer requests per month.Key Achievements
• Transformed the way of working for the team by implementing- Tiered customer engagement and escalation models- Change and release processes- Agile Delivery methodology- 24x7 support model for the new IP Telephony.

Brisbane Area, Australia

• Key Responsibilities
• Demonstrate sustainable productivity improvements for our customers and stakeholders in the use of our technology products and services.
• Cost Reduction - Determine, implement and demonstrate a strategy to maintain service levels at a lower unit cost.
• Create a Vendor Service Management framework to underpin points 1 and 2.
• Stakeholder management, communication and commitment to improve the Networks Operating model in line with Customer strategies.Key Achievements\
• Creation and project management of the 2007-8 Networks Business Plan.

Brisbane Area, Australia

• Key Responsibilities
• Monitoring team delivery of Services to SLA.
• Ensuring our systems continue to meet the needs of our business, keeping a focus on new technologies and opportunities to reduce costs.
• Delivery of Team and Corporate Projects to plan.
• Effective management of the risk profile.
• Manage expenditure within budget – Operating Expenses and Capex Expenditure managed closely to annual team budget

Brighton, United Kingdom

Ensuring American Express MIS Systems were Y2K compliant.Specficied software changes for others to developExecution of System Testing to ensure compliance

Mba, Entrepreneurship/Entrepreneurial Studies

Bachelor Of Business Accounting, It Major