Lead Escalation Engineer & Technical Marketing Specialist, Cloud Services
Positioned as Lead Escalation Engineer with a support team of 6 engineers supporting the automation and provisioning of MS Exchange, Skype 4 Business, Sharepoint, IIS, MS SQL, Citrix Xen Desktop, Citrix Sharefile, Blackberry Enterprise Server, DNS, and other Microsoft and non-Microsoft applications.. I’d typically take on only the most difficult of cases and worked closely with the Consulting and Engineering teams to help develop and prototype complex solutions that were not purely the responsibility of Engineering. Was later moved into more of a Technical Specialist role and was recognised as the Subject Matter expert for Cloud based automation working closely with Product Management and Engineering in planning out and developing new and improved features and functionality.