Aaron Jenkins Email & Phone Number

Kirkland, WA, US

- Collaborated with Engineering and UX teams to conceptualize, scope, and successfully launch an automated account deletion feature on iOS and Android, resulting in a reduction of support costs by $400k+ per quarter and compliance of Apple and PlayStore policy.- Headed an effort to decrease host cancellations by 10% for VRBO Mobile through data-driven.

Seattle, Washington, United States

• Played a role in significantly improving the overall customer experience by assisting in the design, implementation, and refinement of processes to gauge satisfaction by using gap analysis to identify needs across.
• Assisted in quarterly planning efforts for a high-priority marketplace design program, identifying upstream dependencies, risks, deliverables, and points of uncertainty to increase alignment between multiple product.
• Assisted in quarterly planning efforts for a high-priority marketplace design program, identifying upstream dependencies, risks, deliverables, and points of uncertainty to increase alignment between multiple product.
• Conducted in-depth analysis of product roadmaps for all Expedia product lines, utilizing JIRA JQL querying to document misalignments between various technological and non-technological stakeholders.
• Headed weekly meetings with leadership to facilitate the implementation of innovations for team alignment and standardization of key reporting processes, resulting in the development of a more automated reporting.

Seattle, Washington, United States

- Conducted market research and competitor analysis, providing valuable insights that informed strategic decision-making and improved cost saving measures.

Seattle, Washington, United States

- Assessed UX/UI design skill growth for 70+ students, providing practical feedback to support ongoing improvement. Insights helped individuals focus on strengths and areas for development, fostering a culture of continuousimprovement.- Advised students on the significance of inclusivity in UX/UI design, offering practical instruction on best practices.

• Communicated the demands of Black Students within a 200+ member organization to leaders of the University of Washington through legislation and initiative reform. Assisted in organizing community events for Black.

- Facilitated patient care between 24 hospital units, while working closely with administration to ensure properinformation documentation in Cerner and EPIC software.- Provided ongoing support to medical staff for the adoption of new features and updates in Cerner and EPIC, resulting in hospital wide increases in efficiency to electronic health record.

Renton, Washington, United States

• Supervised (PIC) shifts of 3 – 5 people while resolving service issues to increase overall customer satisfaction.
• Assisted management in documenting daily cash flow, resulting in timely resolution to discrepancy issues.

• Supported in the digitalization and organization of court cases while working closely with prosecutors to recommend a process for increasing efficiency.
• Participated in a team tasked with increasing the cleanliness and organization of court rooms and office floors.

Bachelor Of Science - Bs, Computer And Information Sciences, General

Education record