Aaron Wallace Email & Phone Number

Jonesboro, Ar, Us

Jonesboro, Ar, Us

Jonesboro, Arkansas, United States

Jonesboro, Arkansas, United States

Jonesboro, Arkansas, United States

• Answers and makes calls to clients to learn about and address their needs, complaints, or other issues with products or services in a timely manner. Then routing inbound calls to the appropriate resources, if needed.• Engages in active listening to confirm or clarify information, and resolve client issues as needed calmly and professionally.• Diagnose and resolve technical issues with the caller's Internet, and Voice over IP (VoIP).• Completing call notes and call reports as… Show more • Answers and makes calls to clients to learn about and address their needs, complaints, or other issues with products or services in a timely manner. Then routing inbound calls to the appropriate resources, if needed.• Engages in active listening to confirm or clarify information, and resolve client issues as needed calmly and professionally.• Diagnose and resolve technical issues with the caller's Internet, and Voice over IP (VoIP).• Completing call notes and call reports as necessary, updating them in order to document details of comments, inquiries, complaints, and actions taken.• Utilizes software, databases, scripts, and tools appropriately in order to best assist callers to identify the causes of networking problems.• Working closely with team members to exceed all customer service and technical support requirements.• Consistently reviews technical documentation and procedure to stay up-to-date on the most efficient fixes.• Currently participating in training, and other learning opportunities, to expand knowledge of company and position. Show less

Jonesboro, Arkansas

• Provide exceptional customer service to a swath of customers throughout the United States.• Answer inbound calls from customers in a fast-paced environment.• Respond to customer email requests. • Open, update, and close service tickets for any work serviced. • Place equipment orders and update inventory reports. • Locate and schedule subcontractors to provide on-site technician services. • Negotiate subcontractor rates to maximize profitability. • Conduct follow-up… Show more • Provide exceptional customer service to a swath of customers throughout the United States.• Answer inbound calls from customers in a fast-paced environment.• Respond to customer email requests. • Open, update, and close service tickets for any work serviced. • Place equipment orders and update inventory reports. • Locate and schedule subcontractors to provide on-site technician services. • Negotiate subcontractor rates to maximize profitability. • Conduct follow-up calls to subcontractors to ensure scheduled appoints are kept as promised. • Conduct follow-up calls with customers as well to ensure their satisfaction. Show less

Jonesboro, Arkansas

• Developed store strategies to increase customer pool, expand store traffic, and optimize profitability. • Met sales goals by training, motivating, and mentoring sales staff.• Ensured high levels of customer satisfaction through excellent customer service. • Completed store administration and ensured compliance with policies.• Proposed innovative ideas to increase market share within our designated market.• Dealt with all issues that arose from staff or customers (included… Show more • Developed store strategies to increase customer pool, expand store traffic, and optimize profitability. • Met sales goals by training, motivating, and mentoring sales staff.• Ensured high levels of customer satisfaction through excellent customer service. • Completed store administration and ensured compliance with policies.• Proposed innovative ideas to increase market share within our designated market.• Dealt with all issues that arose from staff or customers (included handling irate customers). • Conducted personnel performance reviews to assess training needs and helped build career paths. • Reported on trends, customer needs, profits, etc. • Maintained outstanding store condition and visual merchandising standards. Show less

Jonesboro, Arkansas

• Performed diagnostics and navigated requested and recommended repairs in a timely fashion.• Phone and in-person contact with clients to reveal issues and make recommendations for protecting and defending client devices. • Partnered with other team members to ensure proper documentation on tickets and requests.• Helped customers discover, buy, and use Microsoft technology solutions and services that met customer needs and exceeded their individual expectations. • Increased… Show more • Performed diagnostics and navigated requested and recommended repairs in a timely fashion.• Phone and in-person contact with clients to reveal issues and make recommendations for protecting and defending client devices. • Partnered with other team members to ensure proper documentation on tickets and requests.• Helped customers discover, buy, and use Microsoft technology solutions and services that met customer needs and exceeded their individual expectations. • Increased product offerings and cross-platform ecosystem through in-store experiences and learning engagements that build on increased utilization with devices customers own and loved.• Was able to pivot a changing in-store environment, circumstances, and situations through customer engagements. • Thrived in the dynamic and fast-paced retail environment which allowed better customer experience through fast and great results for their needs. • Combined resources and joint efforts with teammates to achieve store and company goals. • Tenaciously pursued positive outcomes by using effective and learned approaches to solving problems. Show less

Education record

Education record