Aaron Bailey Email & Phone Number

Australia

Geelong, Victoria, Australia

Successfully rebuilding teams across two departments and multiple sub departments consisting of approx. 60 staff.The current role tasks range as below:- Payroll- Staff management- Team mentoring and training- Staff Visa applications- Staff guidance and mediation- Customer satisfaction improvement- System improvements- Meeting/exceeding KPI's- Developing sound relationships with other departments and key stakeholders

Nth Geelong

▪ Managing end to end branch operations in Victoria, managing change projects across branches and supporting other branches with key staff changes and restructures. ▪ Local leadership of motivated and highly productive staff members ▪ Analyzing operations to evaluate performance, stock requirements objectives, determine areas of cost reduction and improving bottom line profitability ▪ Providing a management benchmark and training of new branch managers across Australia and New Zealand ▪ Training, professional development coaching, assessing, inducting and undergoing performance reviews with casual, part-time and ongoing full-time staff members ▪ Created a comprehensive Managers Handbook for use as a training tool and as a staff referral guide which has been rolled out to branches ▪ Understanding, governance and application of occupation work health and safety ▪ Cooperatively worked with Work Safe to ensure safety standards were met and personally ensured these were further developed to support workforce safety ▪ Collaborating to ensure stock levels are correct, dispatch solutions are effective and location searches are managed efficiently ▪ Liaising with suppliers ensuring accountability and contractual requirements are upheld ▪ Providing knowledgeable and professional customer service through technical support, account management, following up on logistical requirements, surveying customers for satisfaction ▪ Effectively managing customer complaints and faulty product issues safeguarding positive customer experience ▪ Assisting customers with visual merchandising ideas and floor plan layouts including onsite measure and quotes ▪ Successfully developing customer relationships through incentives and promotions KEY ACHIEVEMENTS: ▪ Attained a new company wide sales record exceeding monthly standard sales by 42% ▪ Negotiated NZ courier national agreement to increase parcel size and reducing costs by 15%

Geelong

Fencing contractor. Successfully managed my own business during this period. My roll included: Job quoting, customer service, team management, purchasing, account and budget management, project planning and construction.