Aaron Marks Email & Phone Number

London, United Kingdom

• Claims lead for all Integro Financial Institution (FI) claims; professional indemnity (PI), errors and omissions and directors’ and officers’ (D&O) matters, predominantly emanating from Australia, New Zealand and.
• Conducted ground-up review of claims portfolio, to identify errors, the accuracy of financials ahead of planned migration to a new claims management system.
• Tasked with the removal of a historic backlog.
• Working closely in collaboration with the underwriting team & other departments.
• Technical referral point for clients & brokers including face-to-face negotiations.
• Instructing and proactively overseeing lawyers, adjusters and experts from the agreed panel, managing expert spend

London, United Kingdom

• To provide an efficient, high quality and reliable claims service to our clients from first notification until final settlement. With a diverse portfolio London Market risks (UK/International) – predominately dealing.
• Regularly dealing with ECF and Xchanging.
• Regularly dealing with Liability claims over £1M.
• Solely responsible for all HNW property claims both Commercial and Residential.
• Provide monthly and quarterly claims experience reports – providing detailed trend analysis for clients recommending business solutions to reduce exposure and drive a better experience.
• Steer focus groups with all stakeholders (Clients/Insurer and internal colleagues) to provide bespoke strategic plans and promote a collaborative way of working.

Bromley, United Kingdom

• Proactively ensure the Managing Director is aware of relevant issues acting as a conduit for all KPI data highlighting any emerging trends to ensure the continued success of the business.
• Assist the Managing Director in developing functional business strategy and vision; translate and implement high-level strategic plans into goals and objectives and distribute to relevant Directors. Challenging their.
• Coordination of all reporting such as Board Papers/reports to ExCo/Claims Exec/Risk & Audit Committee and any other governance reports.
• Manage meeting governance (TORs, agendas, minutes & actions)
• Work closely with PA to support ‘in-tray’ management of highly confidential correspondence as well as ensuring effective management of diary to make the best use of Managing Directors time.
• Identify, own and manage the risks involved in running the business appropriate to the role in line with the company’s risk framework whilst working with Business Partners (Risk/Finance/Communications/HR).

Bromley, United Kingdom

• Responsible for 10% Daily Audits/Section Selection reports of all new claims (across 3 sites: Bromley; Gloucester & Manchester) ensuring best practise, quality assurance and consistency across all sites. To provide.
• Completion of Commercial Property update report which is distributed between to all Team Leaders/ both Operations Managers and Head of Claims, providing an update of statistical data from 10% Daily Audits.
• Delegated authority to manage own caseload of claims according to broker split up to £100K. But currently dealing with a larger loss of £139K at the request of the Operations Manager. Awarded Team Leader authority.
• Manage/audit relationships with TPA’s/Brokers and internal/external stakeholders.
• Complaints Champion within the department; only member at my grade involved within Best Practise complaints review (a complex audit to be rolled out across all commercial sites). Ensuring we maximise the capability of.
• Technical referral to all members of the Commercial Technical & Large Loss teams

Kings Cross, London

• Solely responsible for all high value/complex claims arises from Commercial/Leasehold properties approx. 10,000 from first notification to negotiating a settlement; attending mediations; Conclusion of historic complex.
• Manage own caseload of Public Liability claims to assess potential liability such slips/trips under statutory duties such as Defective Premises Act/Highways Act/Occupier’s Liability Act whilst maintaining companies.
• Manage own caseload of Motor claims arising from authority’s own motor fleet.
• New technologies champion which helped roll out Windows 7 laptops following the Councils adoption of ‘agile working’; this range from testing to resolving compatibility/speed issues.
• Solely responsible for the management of Engineering Inspection programme; Implementation of new software following the re-tendering of the programme; revision of protocols to ensure efficient management of risk.
• To provide claim statistical data and report analysis for Governance Board.

Romford, United Kingdom

• To handle all household claims for UK & Overseas properties up to £25K from notification to settlement; while applying 89 different policy wordings for such leading brands as AXA; Saga; Castle Cover; AA; Bradford &.
• To appoint supplier; loss adjuster & solicitors while acting as a liaison between the insured.
• To handle all incoming calls approx. 100-150 per day.

Lee, London

• Founding member of insurance function; reported direct to Head of Insurance.
• Assisted Head of Insurance to grow department following to the Group’s acquisition and amalgamation of 21 smaller housing associations whilst ensuring that best customer service continued to be delivered by the.
• Responsible to perform a mix of operational/supervisory duties – ranging from day to day tasks such handling administrative issues in absence of Head of Insurance; to establishing and monitoring best practise policies.
• Supported Head of Insurance in the management of the Group’s insurer portfolio; preparing documents to aid policy requisition of aggregate limit cover to facilitate self-insured programme. As well as a ring-fenced.
• To manage own caseload of public & employer’s liability and professional indemnity claims from notification from to settlement in line with CPR guidelines.
• Solely responsible for all property claims under self-insured arrangements from notification to settlement – with ring-fenced funding for subsidence claims.

Bromley, United Kingdom

• Promoted from Inbound Sales and awarded managers’ override authority.
• To conduct a manual evaluation of proposed risk set out by the client to ensure the correct premium ratings; negotiating final premium and terms dependent on risk, ensuring profit objective is maintained and retention.
• Required to maximise sales opportunity by cross /upselling other products & services in line with the client’s needs.
• Complaints resolution while upholding policy terms/procedures.
• Provide monthly statistics on individual performance e.g. retention rate, premiums received versus any deduction offers. *Further details available upon requests*

Bromley, United Kingdom

• Provide prospective clients with new business quotes for motor/building & contents insurance in a targeted sales environment; proven track record to continuously exceed targets comparatively to peers.
• Required to maximise sales opportunity to cross & upsell other insurance products e.g. legal protection/breakdown cover/enhanced courtesy car/protected NCD in line with the businesses propositions.
• Identify client needs and provide appropriate products which meet those needs.
• Processing between 150-250 calls per day.*Further details available upon requests*