Roboyo is the world's largest Intelligent Automation company by revenue and employee count.Supporting companies in their Intelligent Automation journey through RPA / OCR / IDP / Low-code / BPM / ML / NLP / AI solutions and helping them design their future digital workforce.

• Initiation of Automation Practice for Procensol spanning both the UK and Australian operations, creating a practice specialising in helping clients leverage RPA technology.• Building a team capable of delivering end-to-end automation solutions for clients.• Developing and delivering a strategy for sustainable growth of the practice into a market leading service.• Forging and maintaining partnerships with prominent vendors in the RPA marketplace, operating as a reseller to provide the most complete solution to clients - from initial proof of concept through to delivery and ongoing support.• Specialising in integrating selected RPA software with Procensol’s already established and market leading Appian practice.

• Business Process Management application design and development predominantly using the Appian platform and agile development methodologies.• Attained highest level of Appian accreditation, gaining Appian Analyst, Developer and Lead Developer certifications.• Experienced in architecting, designing, delivering and managing the delivery of Appian solutions in versions 6 though to active use in the latest version.• Use and administration of complementary technologies to add value to project delivery, such as JIRA and Confluence.• Business Analysis and Project Management.• Web design and development in HTML 5, PHP, AJAX and CSS.Most recent project:July 2016 – June 2018: Leading Financial Servicing Company - Appian Architect/Lead DeveloperSpecified, designed and delivered a GDPR solution to handle requests for all the client’s servicing customers. Led a team including client staff on-shore and their newly set up off-shore team.Drove forward the productivity of the off-shore team, implementing process and procedure for how they could best be leveraged for efficient delivery of the project and underpinning this with the setup of complementary tools such as JIRA to manage productivity.Project managed the BPM delivery of this solution and spent extra time coaching more inexperienced members of staff across the client’s BPM teamPrior to this I led a team including Procensol consultants and client employees in delivering a significant originations project to deliver a major customer onboarding application. As lead designer, I designed the application and led the developers in delivering the project, integrating inexperienced customer staff members into the project and coaching them throughout.The solution delivers over a 70% efficiency improvement on end to end application processing.Previous project:September 2015 - June 2016: Queensland Department of Environment and Heritage Protection (AUS) - Lead Developer

• Technical project resource for in-house projects.• Designed, developed and maintained new Service Management Toolset using Appian platform.• 3rd line support on fully virtualised environment using latest NetApp SAN infrastructure.• Staff training of users at all levels on all areas of IT.

• Strategic planning and operational delivery for the business • Management and development of client relationships, billing and sales.• Budget management, financial planning and reporting.• Supplier management.• Staff management/coaching/development.

• Line Management duties for team of 5, including performance reviews, conflict resolution, stakeholder management, staff development and scheduling. Management training completed on a number of courses.• Absorbing newly created Configuration and Release Management positions into already established Change Management team, developing processes and integrating the new services into the business. Processes developed in this role still used across Amey contracts.• Implementation of CMDB, migrating from loosely policed asset management database into a full CMDB directly benefiting all service support departments.• Development of change automation system, allowing staff members to log directly into the service delivery tool (Assyst), improving efficiency of the process and freeing up Analyst time• Interaction with projects at all stages to ensure correct and complete change integration to minimise risk.• Implementation of Forward Schedule of Change to lessen change impact on infrastructure and reduce risk of conflict.• Chairing CAB meetings with stakeholders to discuss Requests for Change, allowing informed assessment and scheduling of Changes.• Production of monthly department reports. Crystal reports course completed.

• Managing daily changes according to ITIL best practice to minimise their impact on the IT infrastructure – analysing submitted RFC forms, obtaining more information where necessary and correctly categorising for authorisation and scheduling.• Analysis of current Change management process and complete overhaul following successful completion of ITIL v2 Change Practitioners course, including new procedures, work instructions, awareness campaigns and integration with service delivery tool.• Implementation of Assyst 6 as primary service delivery tool, migrating from Magic TSD. This included Assyst Administration, Assyst Change Management, Assyst Config. Management courses prior to roll-out, user training, implementation of the tool to align with current Service Delivery processes and day-to-day administration and improvement of the tool.

• Supporting MS Windows 2000, Office 2000 and a vast range of bespoke applications based on platforms including Oracle and Citrix.• Adhering to ITIL best practice following successful completion of ITIL v2 Foundation.• Working alongside 11 team members supporting over 3000 users.• Receiving calls and meeting strict SLAs requiring an 80% 1st line resolution rate and ensuring calls passed to other teams are monitored through to resolution.• Using Active Directory and Exchange to administer users’ accounts and modify them as required.

• Supporting MS Office 97/2000, Lotus Notes, Outlook, Auto CAD and Visio applications amongst others.• Part of a team of 4 supporting a site of over 300 PCs.• Being assigned support calls taken by an off-site Service Desk and resolving them within strict service level agreements.• Completion of individual projects, such as the production of an asset database involving a site-wide hardware audit and the extension of the infrastructure to encompass new offices.• Part of a team rolling out Windows 2000 across all 300+ Windows 95/NT machines.• Installing new software and providing training on its use.• Procuring and installing hardware upgrades.