Aaron Marshall Email & Phone Number

York, GB

York, England, United Kingdom

Roboyo is the world's largest Intelligent Automation company by revenue and employee count.Supporting companies in their Intelligent Automation journey through RPA / OCR / IDP / Low-code / BPM / ML / NLP / AI solutions and helping them design their future digital workforce.

• Initiation of Automation Practice for Procensol spanning both the UK and Australian operations, creating a practice specialising in helping clients leverage RPA technology.
• Building a team capable of delivering end-to-end automation solutions for clients.
• Developing and delivering a strategy for sustainable growth of the practice into a market leading service.
• Forging and maintaining partnerships with prominent vendors in the RPA marketplace, operating as a reseller to provide the most complete solution to clients - from initial proof of concept through to delivery and.
• Specialising in integrating selected RPA software with Procensol’s already established and market leading Appian practice.

• Business Process Management application design and development predominantly using the Appian platform and agile development methodologies.
• Attained highest level of Appian accreditation, gaining Appian Analyst, Developer and Lead Developer certifications.
• Experienced in architecting, designing, delivering and managing the delivery of Appian solutions in versions 6 though to active use in the latest version.
• Use and administration of complementary technologies to add value to project delivery, such as JIRA and Confluence.
• Business Analysis and Project Management.
• Web design and development in HTML 5, PHP, AJAX and CSS.Most recent project:July 2016 – June 2018: Leading Financial Servicing Company - Appian Architect/Lead DeveloperSpecified, designed and delivered a GDPR solution.

York, United Kingdom

• Technical project resource for in-house projects.
• Designed, developed and maintained new Service Management Toolset using Appian platform.
• 3rd line support on fully virtualised environment using latest NetApp SAN infrastructure.
• Staff training of users at all levels on all areas of IT.

Leeds, United Kingdom

• Strategic planning and operational delivery for the business
• Management and development of client relationships, billing and sales.
• Budget management, financial planning and reporting.
• Supplier management.
• Staff management/coaching/development.

Leeds, United Kingdom

• Line Management duties for team of 5, including performance reviews, conflict resolution, stakeholder management, staff development and scheduling. Management training completed on a number of courses.
• Absorbing newly created Configuration and Release Management positions into already established Change Management team, developing processes and integrating the new services into the business. Processes developed in.
• Implementation of CMDB, migrating from loosely policed asset management database into a full CMDB directly benefiting all service support departments.
• Development of change automation system, allowing staff members to log directly into the service delivery tool (Assyst), improving efficiency of the process and freeing up Analyst time
• Interaction with projects at all stages to ensure correct and complete change integration to minimise risk.
• Implementation of Forward Schedule of Change to lessen change impact on infrastructure and reduce risk of conflict.

Leeds, United Kingdom

• Managing daily changes according to ITIL best practice to minimise their impact on the IT infrastructure – analysing submitted RFC forms, obtaining more information where necessary and correctly categorising for.
• Analysis of current Change management process and complete overhaul following successful completion of ITIL v2 Change Practitioners course, including new procedures, work instructions, awareness campaigns and.
• Implementation of Assyst 6 as primary service delivery tool, migrating from Magic TSD. This included Assyst Administration, Assyst Change Management, Assyst Config. Management courses prior to roll-out, user training.

Leeds, United Kingdom

• Supporting MS Windows 2000, Office 2000 and a vast range of bespoke applications based on platforms including Oracle and Citrix.
• Adhering to ITIL best practice following successful completion of ITIL v2 Foundation.
• Working alongside 11 team members supporting over 3000 users.
• Receiving calls and meeting strict SLAs requiring an 80% 1st line resolution rate and ensuring calls passed to other teams are monitored through to resolution.
• Using Active Directory and Exchange to administer users’ accounts and modify them as required.

Gargrave, United Kingdom

• Supporting MS Office 97/2000, Lotus Notes, Outlook, Auto CAD and Visio applications amongst others.
• Part of a team of 4 supporting a site of over 300 PCs.
• Being assigned support calls taken by an off-site Service Desk and resolving them within strict service level agreements.
• Completion of individual projects, such as the production of an asset database involving a site-wide hardware audit and the extension of the infrastructure to encompass new offices.
• Part of a team rolling out Windows 2000 across all 300+ Windows 95/NT machines.
• Installing new software and providing training on its use.