• Worked with 3 departments (Learning and Development, Frontline Systems, Products and Technology) in creating a training version of T-Mobile's new proprietary billing system• Acted as liaison between departments and teams to facilitate discussions of how T-Mobile's 10 Training Environment systems will be created, improved and maintained• Negotiated budget allocations across departments to ensure that Training Environments remain in parity with Production versions

• Developed new hire and continuing education curriculum and materials for use in T-Mobile's Social Media Team, including both Instructor Led and Virtual training• Worked with Subject Matter Experts to ensure that material was accurate and up-to-date• Ran Needs Assessment calls to ensure all stakeholders were heard and that training was built to fulfill all needs in necessary timelines• Led Virtual Train the Trainer sessions for completed material

• Created four versions of training material (New Hire, Career Path from General Care, Career Path from Technical Care, Brand Specialist), each in two delivery modes (Instructor-Led Training/Virtual Instructor-Led Training)• Responsible for delivering training to classes of 2-30 learners, both in-person and virtually through Adobe Connect or WebEx• Solicited and implemented feedback from stakeholders and learners to improve effectiveness of future training• Created or updated continuing education material to make it relevant for a specialized audience• Led Virtual Train the Trainer sessions for completed material • Supported other team members as General Care Subject Matter Expert

• Assisted in the training of newly hired call-center representatives to prepare them to work as Customer Service Representatives in General Care and Retention.• Served as an Interim Trainer, responsible for the training and development of six new-hire teams; these teams had the two highest graduation percent to goal percentages of the year for the site.• Created specialized training materials, both paper-based and web-based, to fill knowledge gaps with a very high success rate.

Designed and implemented curriculum for 25-student classroom including students with special needs and learning challenges within a mainstreamed, inclusive classroomMonitored class and individual according to state and school standardsCreated after-school sports club to give students exposure to sports not available in area

Designed and implemented curriculum for classes of up to 40 students, including Talented and Gifted and students with learning disabilitiesLed and served on a variety of committees focused on curriculum development, policy review, and behaviorHead coach of school wrestling teamHead coach of school track and field team (distance events, jumping events)