• Managed all social media platforms for sales, increasing online presence and customer engagement.• Collaborated with customers to deliver high-quality stamp work, patios, sidewalks, and driveways.• Utilized strong communication skills to ensure customer satisfaction and project success.

Helping individuals struggling with addiction achieve lasting recovery. Our team of experienced and compassionateprofessionals provides evidence-based treatment programs and personalized support to help our clients overcome theirsubstance use disorders and reclaim their lives.• Manage sober activities, milieu, med pass, and groups.• Work with caseworks, family's, and Probation officers.• Coordinate Sober activies

Lumen is a global communications services provider that ignites business growth by connecting people, data and apps—quickly, securely and effortlessly.• Assisted customers via phone, email, and live chat, addressing inquiries, resolving issues, and providingproduct information.• Achieved a consistent customer satisfaction rate of over 95% through effective problem-solving andattentive communication.• Handled escalated customer concerns and complaints, de-escalating situations and finding satisfactoryresolutions.• Maintained accurate and detailed records of customer interactions for Quality assurance.• Provided technical support to clients, guiding them through troubleshooting processes and resolvingsoftware-related issues.• Conducted product training sessions for new clients to ensure a smooth onboarding experience.

Emmet County Probation is a county department that would provide services to trouble youth.• Monitor school progress• Case notes• Meeting with the judge weekly

• Coordinated staff scheduling to ensure efficient operations and customer satisfaction.• Communicated effectively between multiple agencies to streamline processes and improve outcomes.• Counseled clients in crisis situations and actively participated as a recovery court team member. Policy and procedure development: The CPO develops and maintains policies, procedures, and guidelines for the department to meet legal requirements. Court liaison: The CPO works with the Chief Judge and other judges to make recommendations on criminal justice issues, especially sentencing. Case record maintenance: The CPO keeps accurate records of all cases and provides them to the court upon request. Probationer status: The CPO informs the court of a probationer's compliance with probation terms and recommends modifications or legal action. Community corrections: The CPO helps the court with sentencing alternatives and community corrections. Department supervision: The CPO directly manages the Probation Officers and support staff. Department operations: The CPO plans, organizes, and directs all aspects of the department's operations. Departmental reviews: The CPO performs ongoing reviews of the department's operations. Staff communication: The CPO regularly communicates with staff to ensure they understand policies, procedures, and guidelines. Training needs: The CPO identifies training needs for staff.

• Coordinated and conducted milieu management activities, crisis intervention, and process meetings to ensure customer satisfaction and resolve grievances.• Investigated and addressed customer grievances to maintain a positive client care environment.• Met with difficult families to assess and fulfill their needs at home.Provide oversight of programming, leadership, and supervision of all client activities and program staff.Ensure the residential programming is functioning consistent with state regulations and accreditations.Provide hands-on and administrative supervision including scheduling, training and performance management to ensure a high quality Treatment Specialist team provides the best care to our clients.

Working with trouble youth and there families to build better relationships. Provided family advocacy for juveniles and/or families with other social services providers in the community Submit case plans to the court with routine progress notes. Provides crisis intervention and monitors explosive situations

Program planning and management: Developing, implementing, and evaluating treatment programs Staff management: Planning and assigning work, reviewing and evaluating staff performance, and providing training and discipline Client care: Reviewing records and reports, and ensuring residents attend activities and therapy sessions Facility operations: Overseeing physical operations, requisitioning supplies, and inspecting facilities Crisis intervention: Intervening in crisis situations using therapeutic techniques Community relations: Developing and maintaining relationships with community service organizations Documentation: Writing reports and reviews, and maintaining financial, personnel, and program records

Maintaining order: Ensuring the safety and security of the facility, and maintaining control over offenders Supervising offenders: Overseeing offenders' activities, including recreational and religious activities Inspecting facilities: Looking for contraband and reporting on health and safety issues Providing treatment: Working with a treatment team to determine appropriate programs and experiences for offenders Counseling offenders: Teaching behavioral management classes, problem solving skills, and providing counseling Writing reports: Recording and reporting on offenders' behavior, health, and other significant issues Assisting with medical needs: Assisting with processing and dispensing medications, and providing first aid Preparing detainees for school: Ensuring school groups are released on schedule Monitoring visitors: Authorizing visitors, checking signatures, and searching detainees after visiting hours Handling calls: Receiving and routing calls, and handling detainee requests Releasing detainees: Releasing detainees and returning their property according to established procedures