Senior Systems Engineer, Service Manager
CurrentI am an IT jack of all trades, currently supporting VMware and Windows infrastructure.At TiVo I am providing A-Z support for thousands of VMware VMs and physical servers, Microsoft domain services for both internal operations and the DMZ, and extending out to multiple customer facing and revenue generating services and products; starting from the foundation of Microsoft AD out to platform support for internally developed, external facing services as well as everything in between. Responsible for the development and ongoing maintenance of custom multi-threaded, high performance synchronization and replication processes that maintain customer facing datasets of nearly two-hundred million files combined which I have written in Perl. Pretty much anything else you would throw into an enterprise support role - domain registrations, internal CA and external SSL, DNS etc. Current projects are geared towards increasing stability and lowering product suite overhead in order to drive ongoing cost reductions.Also continuing work in coordination with the IT organizational model to drive the outsourcing of low tier support and converting my internal role from 'Senior Systems Engineer' to 'Senior Systems Engineer, Service Manager' in order to drive corporate bill back for IT services and reduce IT operations overhead across the board.