Second rotation on the Operations Graduate Analyst Explorer Programme.

First rotation on the Operations Graduate Analyst Explorer Programme.

- Year in Industry Mentor- Leading engaging and interactive meetings with mentees, responsible for ensuring the mentee leaves each meeting feeling confident, prepared, and well equipped with suitable knowledge and skill- Scheduling regular meetings with mentees in a timely manner to review progress that has been made through a tailored approach to the needs of the mentee

13-month internship with Centrica, working within British Gas Energy Small Business, tasked with the following responsibilities: - Deep dive on Voice repeat data, highlighting what tier types and categories are driving repeat inbound customer contact, making realistic recommendations upon delivery to Voice team leaders- Deep dive on Voice complaints, identifying the root cause of customers complaints, what stages of the customer journey and processes are influencing customers to raise a complaint, storytelling data analysis to key stakeholders- Delivering insight for the Small Business Sales team outlining sales opportunities, customer pain points in the customer journey, actioning efficient and effective next steps to solve the present problem statements/requirements - Wider operations included assisting with delivering an improved learning and development tool for Voice agents, and receiving and processing Data Subject Access Requests (DSARs)