Goal:To utilize my background and formal training in the sciences to unlock the power of information using today's expanding data gathering tools.LabVantage Software Solutions 2009 to Present:Manager of Educational ServicesResponsible for mutinational distribution of educational programs including all aspects of setup and delivery. Track and report financial succes. Administer continuous improvement programs to include adapting to current needs. Achieved an increasing rate of high satisfaction on customer feedback internationally.Training SpecialistDesign, develop, and deliver training programs to customers of the SQL*LIMS and LabVantage software suites. Create clear and complete presentations for use around the globe. Record and publish scripted computer-based training sessions using TechSmith's Camtasia studio. Cator to customers in pharmaceutical and other regulated industries who must adhere to GxP, ISO, and FDA requirements. Understand and respond to the needs of vaired markets such as R&D, manufacturing, bio-technology, therapeutics and more.Applied Biosystems/Life Technologies 2001-2009:Senior Solution Architect and Customer CareSolved over 3000 help desk tickets providing answers to questions and solutions to problems the customers have encountered with Applied Biosystems' and other commercial sofware applications ConsultingPerformed installations and migrations for customers including the completion of detailed documentation to support the validation efforts of those companies. Assisted in configuration of these systems to suit the individual needs of the customer.Educational ServicesTrained over 200 students annually in the operation and administration of Applied Biosystems' SQL*LIMS software and other programs.Specialties: Customer relations, technical support, technical training, development and onsite delivery of targeted solutions, good manufacturing practices, Oracle technologies.