Aaron Mitchell Email & Phone Number

Colorado Springs, Colorado Area

Columbia, Missouri Area

• University of Missouri: Human Resources Specialist III - Retirement Specialist, February 2008-present. Responsible for the retirement of faculty and staff of four campuses of the University of Missouri. Advanced calculations and presentation of personal defined pension benefits. Customer service for defined benefits, insurance, social security, and Medicare. Extensive use of PeopleSoft , DB Connect software, Microsoft Excel, Access, and Word, and other internal databases. Conducted daily meetings with future and current retirees through a professional presentation of benefits. Performed wide spread research through reporting, querying, and maintenance of databases. Executed planning and testing of new software and initiatives. Provided training and team leadership. Highlights: Consistent above average reviews Payroll expert within retirement team Retirement Seminar coordinator

Columbia, Missouri Area

Direct contact between MBS and incoming clients to the company. Conducted extensive preparation with clients and several internal departments through meetings, conference calls, and web conferences to ensure a smooth transition. Implemented specific package into internal system and company website. Maintained client implementation databases

Merrimack, New Hampshire

Direct support for Customer Support Services. Help with payroll pay calculations, time sheet technical assistance, secure data updates, and other related research. Acted as primary liaison for Priority Services with other departments, and updated department specific web site resources.

Merrimack, New Hampshire

Responsibilities included human resources and payroll customer service for external clientele in a call center environment. Supported internet applications including time sheets, performance management, compensation planning, and training. Human Resources included educating callers with company policy.Highlights: Consistently exceeded call statistics with an average of 90% for call scores. Provided point of contact role for team and department. Floor walking and coaching for reserve representatives and new hires. Received a Spot award for demonstration of daily work presented to clientele. Completed HR I, Payroll I, DB I, DC I, Heath and Welfare I, FLSA, FMLA certification courses.

Bachelors, Psychology

Bachelor Of Arts (B.A.), Communication And Media Studies