Aaron Molina Email & Phone Number

Rochester, Ny, Us

Acts as primary point of contact and key advocate for clients with responsibility for Client Retention and product utilization•Works with internal partners and leadership at all level to resolve client concerns and protect client satisfaction, retention and revenue•Performs an in depth needs analysis during client interactions•Maintains current knowledge of Paychex products and services•Evaluate a client's suite of products and make any recommendation to ensure their business needs are met•Responds to clients requests by staffing internal phone and interaction queues, responding to clients questions and issues leveraging internal partners, How TO product inquries in order to provide professional and personalized service experience•Ensures that client obtains full value from PEO products by providing client education over the phone and by periodically explaining additional product features and their benefits•Partners and works directly with members of the leadershiop team to research and resolve high-level client concerns•Works under strict deadlines and confidentiality requirements to address client concerns in a timely manner and to protect client satisfaction and revenue•Initiates and fosters process improvement through partnership in all areas and levels of the organization•Acts as a project lead and participant on team and Service initiatives•Keeps team apprised of projects, and ensures successful execution of assigned projects and deliverables•Serves as a liaison between clients and PEO to resolve client concerns for all products and services to ensure client satisfaction and revenue requirements•Ensures ongoing client satisfaction and high client retention by participating in designated client calling and other retention-oriented programs•Other duties as assigned to support the general purpose of this position's function

Leeds, Gb

In my current role as Content Creator/ Freelance Writer, I:• Keep up with all current pop culture and culture event stories and trends, conduct research and interviews and provide accurate various content types (video, articles, infographics) with relevant tone and style.• Writing, editing and producing and producing weekly content, editing video footage of several web-based news shows and podcasts adhering to respective style and guides. Known as the “go-to” person for content that generates “buzz”. • Promote content on social media and monitor all engagements to determine the audience's interests and needs to determine subsequent content. Sets the direction with messaging that engages and prompts action through various customer journeys.• Organize writing schedules based on the editorial calendar and time frames for topics to complete content drafts and meet up with deadlines. • Consults with clients on a regular cadence to ensure business alignment and maximize their partnership value.• Ensures content is consistent and in conjunction with the company vision, with a keen ability to capitalize on emerging markets and opportunities. • Monitor and analyze the performance of Key Performance Indicators (KPIs) to offer suggestions for improvements on storylines and writing style. Consistently achieves ROI by using data-driven information. • Conduct keyword research and use SEO best practices to optimize content of well-structured stories to be published on the online platforms.

Roseland, New Jersey, Us

Nashville, Tennessee, Us

In my current role as Technical Support Representative, I:• Provide daily customer support while delivering exceptional technical support and providing solutions to all customer inquiries and complaints.• Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure optimum customer satisfaction.• Maintain records of interaction with customers, reported issues and completed solutions along with any other action required of management or repair personnel.• Resolved disparity between customer concerns to ensure the issue is remedied in a timely fashion. • Routinely observe operational performance and collaborate with technical staff and clients to improve efficiency and customer satisfaction while reducing cost.• Handle all troubleshooting related to hardware, software operating systems, applications, and compatibility while providing remote support to multiple technological devices.• Build sustainable relationships and trust with customers through open and interactive communication and correctly accessing their needs.

Grapevine, Texas, Us

In my previous role as Senior Guest Advisor, I:• Led a team of three members while providing excellent customer service and informing customers about special promotions, and answering questions.• Conducted all opening and closing procedures and trained new employees on the company policies and procedure and customer interaction by developing enjoyable and innovative customized training programs.• Determined customer needs through careful and active listening skills and identified appropriate solutions within anticipated price range.• Acted as a trusted teammate in the problem resolution process by communicating issues, providing responsive and thoughtful feedback/improvements to customer-facing inquiries that resulted in lasting improvements.• Suggested, selected, and helped locate or obtain merchandise based on customer needs and computed sales price, total purchase and received payment.• Maintained and applied knowledge of current sales, promotions, policies on payments processes and exchange and all security practices.

Ft. Huachuca, Arizona, Us

In my previous role as Section Sergeant E-5, I:• Served as a mentor and counsellor for employees and was responsible for their health, welfare, morale and individual routines.• Conducted monthly drug testing and quarterly drug awareness presentations. Filled out all required paperwork and logs associated with the drug testing results.• Utilized a wide range of people and management skills to optimize the client experience to maintain the health of daily and long-term goals.• Conducted public speaking events and conducted briefs on multiple topics. These events served as a forum for employees to vive their opinions and build relationships.• Trained all new employees and supervised the daily operations of both new and old staff, creating new routines and coming up with morale boosting activities.• Provided crisis intervention by defining problems, providing support, examining alternatives and making plans. This helped in maintaining peace and stability.• Planned all daily routines and handled the enforcement of security protocols along with the consequences for breaking those protocols.

Bachelor Of Arts In English With An Emphasis In Professional Writing, Communication, Journalism, And Related Programs

Communication And Media Studies

Associate Of Arts - Aa, Communication, Journalism, And Related Programs