Jennifer S. Email & Phone Number

Remote

• Proactively engage with clients to understand their business goals and challenges. • Implement strategic retention initiatives to minimize client attrition and maximize satisfaction. • Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing timely support. • Collaborate cross-functionally with sales, service, and product teams to deliver comprehensive client solutions. • Conduct regular check-ins and account reviews to assess client satisfaction and identify opportunities for upsell and expansion. • Analyze client usage data and feedback to optimize services and enhance overall client experience. • Stay informed about industry trends, competitive landscape, and client needs to recommend improvements and innovations. • Proven experience in client retention within the payroll and HR services sector. • Excellent communication and interpersonal skills with the ability to build trust and rapport. • Strong problem-solving abilities and a customer-centric mindset. • Familiarity with Paychex Inc’s products and services. • Results-oriented with a focus on meeting and exceeding retention targets.

• Act as a trusted advisor, providing strategic guidance to clients on optimizing their use of Paychex products and services. • Collaborate closely with clients to understand their business goals and customize solutions to meet their specific needs. • Conduct onboarding sessions, training, and ongoing education to enhance clients’ proficiency in utilizing Paychex tools effectively. • Proactively monitor client accounts, identify potential issues, and implement solutions to ensure a seamless customer experience. • Advocate for clients internally, working with cross-functional teams to address client needs and deliver timely resolutions. • Analyze client usage data and feedback to provide insights for continuous improvement of Paychex products and services. • Contribute to the development of best practices and resources to empower clients in achieving their business objectives.

• Identify and engage potential clients through targeted prospecting, cold calling, and networking strategies. • Conduct thorough needs assessments to understand prospects’ business challenges and goals, positioning Paychex products and services as tailored solutions. • Collaborate with internal teams to develop and deliver compelling presentations, proposals, and product demonstrations to showcase the value of Paychex offerings. • Lead multiple zone meeting trainings & mentor meetings throughout selling season. • Lead the sales process from initial contact through contract negotiation, ensuring a seamless transition to the implementation phase. • Stay informed about industry trends, market changes, and competitive landscape to position Paychex Inc as an industry leader. • Built and maintained a robust sales pipeline, consistently met & exceeded new business acquisition targets. • Foster strong client relationships to drive long-term satisfaction and potential upsell opportunities.

Astoria, New York

- Recruiting all new hires including office administrators and drivers. Including negotiating with new vendors for classic cars.- Point-of-contact for client needs and advice for supply chain decisions while being cost conscious and time sensitive at all times.- Implementation of new office procedure to streamline and improve current vendor processes - Manage daily metrics of management & representatives state wide

- Handle end-to-end international/local freight shipments:(Booking Process > Arrival & Delivery Management > Shipment Invoicing)- Managed emails, social media, calendars, optimizing appointments to ensure productivity. - Market all new incoming cars on multiple e-commerce platforms.- Provide excellent communication with clients and our own departments to ensure all are kept fully informed of transport arrangements and status on a regular basis from departure to arrival of cargo.

Plainview, New York

- Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including but not limited to; patient interviews, physician offices and in-house departments.- Thorough data entry while documenting any incomplete admissions/registrations in manner prescribed. - Utilize all technology appropriately and in accordance with HIPAA and EMTALA regulations, compliance and performance standards.- Notify patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction. Notify patients of co-payments, deductibles or deposits needed and collect patient liability when applicable. Patient payment notation.