· Participate in software deployments, upgrades, and patches, coordinating with the IT team and other relevant stakeholders.· Provide first/second line support for applications used by internal users, resolving technical issues promptly and efficiently.· Investigate and troubleshoot application-related problems, identify root causes, and implement appropriate solutions.· Collaborate with cross-functional teams, including developers, infrastructure, and business stakeholders, to resolve complex issues and enhance application performance.· Monitor application performance, identify potential bottlenecks or areas for improvement, and make recommendations to optimize system efficiency.· Document and maintain support procedures, user guides, and knowledge base articles

Lead, drive and innovate the team to establish a continuous improvement culture whilst providing 1st and 2nd line support. Set and agree personal and team objectives based on our overall vision and strategy. Manage multiple applications across the business, ensure adequate resource is available to provide high level support across all applications.

Responsible for providing 1st and 2nd line application support. Analysing problems, expert level troubleshooting and providing solutions.

Responsible for accurately inputting and maintaining data in the reservations systems. Maintain the highest degree of accuracy whilst working against the service level agreements.

Problem solving enquiries from emails to live chat. General admin work for pre departures.