• Direct all IT operations, including developing, communicating, and executing the IT strategy for the organization• Manage and provide coaching and professional development to IT team and new managers, including System Administrator and Interns. • Collaborate and partner with marketing, sales, finance, and customer service teams to create and maintain technology while ensuring solutions align with company strategy. • Build and maintain strategic relationships with consulting resources and 3rd party software vendors; oversee development strategy, solution architecture, and deliverablesKey Accomplishments:• Oversaw successful technical and functional separation for JRF Ortho infrastructure from parent company• Software enhancements contributed to past 5-year growth from $25MM to $50MM • Envisioned, designed, and implemented iOS application with development partners to integrate Epicor ERP with JRF Ortho tissue suppliers• Developed and integrated a new customer-facing website (jrfortho.org) online ordering portal with Epicor ERP via the custom API platform• Implemented cybersecurity program, audit, analysis, and controls, including creating policies, standards, and procedures

• Scoped and developed custom software and business processes to meet business and customer requirements• Designed business intelligence and reporting dashboards• Developed and nurtured relationships with business teams while consulting and advising on effective technology solutions • Mentored junior Epicor developers at parent company• Presented weekly operational metrics to company leadershipKey Accomplishments:• Oversaw conference room pilots, launch, and post ERP launch activities with seamless end-to-end business processes• Participated as SME for Epicor development, upgrades, and version uplifts (Epicor 9 to 10.1, 10.1 to 10.2)• Integrated partner data feeds into JRF Ortho systems• Collaborated with marketing to design and launch the customer-facing website and inventory integration• Led the second implementation phase of Epicor ERP, including setting project expectations, developing and delivering progress reports, and successfully influencing team members to complete tasks

• Analyzed data to develop and implement enhanced procedures and processes • Attended orthopedic surgeries and industry conferences to understand customers, products, and patients served • Worked closely with consulting groups and implemented initial Epicor 9 ERP phase I launch (CRM and Quote Management)• Led allocation and allograft matching process for orthopedic patient surgeries Key Accomplishments:• Transitioned spreadsheet-based company operations to enterprise software• Collected, prioritized, and shared feedback from internal users with the development team