Aaron Murphy Email & Phone Number

Limerick, Ie

Sydney, New South Wales, Australia

Ireland

• Managing and responsible for a dedicated list of pre-arrears mortgage accounts.• Contacting borrowers by letter/telephone in accordance with the Code of Conduct for Mortgage Arrears and the Mortgage Arrears Resolution Process (MARP).• Negotiating payments and completing financial assessments.• Determining and recommending loan restructuring options.• Following agreed lines of escalation for borrowers whose mortgagearrears are unsustainable.• Identifying, assessing and delivering sustainable solutions forborrowers in financial difficulty.• Organising face-to-face meetings for borrowers.• Responsible for training in new hires into the Arrears Support Unitteam.• Segmentation role - Responsible for reviewing, progressing andensuring accounts are worked correctly.

Limerick, County Limerick, Ireland

• Provide guidance, instruction, direction and leadership to fellow employees.• Complete store operational requirements.• Cash management and assigning employees• Handling customer complaints.• Level 3 card to deal with refunds and exchanges.• Gained invaluable experience in customer service and sales.• Strong teamwork and communication skills acquired through workingtowards targets. • Online sales consultant.• Responsible for ensuring customer satisfaction.