Team Lead analyzing the brands positioning and consumer insights while shaping and communicating the brands vision and mission.Plans digital campaigns, and implements content strategies for all social media platforms to build community online. Evaluates the performance of team members and campaigns, and assess ROI and KPIs

• Collaborates with all divisions within the agency to research, develop, and check the accuracy of information, while preparing written responses to letters, emails and requests for signature of the Department Director.• Assists multiple divisions by revising, or reworking written materials.• Accountable for the proper formatting, spelling, and grammar usage in agency correspondence while adhering to guidelines established by the Office of The Director.

• Delivered superior customer service with integrity while providing responsable and reliable speed of service to customers that live, work, and visit the District of Colombia • Promptly handled aproximately 3,000 calls monthly by analyzing and actively listening to the customer before providing guidence.• Coordinated outreach using social media platforms while assisting teams in event coverage in order to create positive public relations for the District of Colombia

•Provided service to bank customers, conducting appropriate transactions and processed complex financial transactions in an accurate and efficient manner.•Help customers open and manage their bank accounts and finances.•Ensured regulatory requirements are adhered while providing banking services.

• Assisted with the presentation, preparation and delivery of services for events in the Washington Metropolitan area. • Coordinated events, consulted with clients to assess needs. Deployed first rate customer service skills, prepared reports and delivered food supplies to clients.

• Supported the Section by preparing a variety of unique correspondences and working on special projects and drafting policies and procedures.• Developed and implemented an effective process for handling incoming materials within the Small Under Resourced Schools Division. • Developed analysis on the effectiveness of Financial Aid training for the schools in the SURSD database, and provided information and administrative assistance on matters related to Title IV programs.